Operations Manager

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: TYPE OF WORK

Full Time

: SALARY

$4/hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 28, 2026

JOB OVERVIEW

About the Role
We’re a fast-growing wellness brand looking for an organized, reliable, and proactive Operations Supervisor to help keep our business running smoothly day to day.
You’ll handle everything from coordinating orders and shipments to talking with customers and keeping inventory accurate. This role is perfect for someone who enjoys getting things done, problem-solving, and creating simple systems that make work easier.

What You’ll Do
Coordinate with suppliers, manufacturers, and 3PLs to keep products in stock
Find alternative strategic suppliers for each product
Track orders, shipments, and inventory levels (Shopify)
Oversee daily order fulfillment — both retail and wholesale
Handle customer support and turn them into customer success (Customer Conversation - source, experience, testimonial, cross-sell, upsell, offer,
Keep records organized and up to date (POs, invoices, delivery logs, reports)
Track operational costs (shipping, supplies) and flag issues early
Help document and improve everyday workflows and checklists
Tradeshow Booking & Logistics
Backup for Fulfilments (Cross Training)

What Success Looks Like/KPI’s

TAT = 36 hours
Inventory numbers match across systems
Zero stock outs in all our warehouses
NPS: 8; (Customer Satisfied and query closed within 48 hours
Vendors and suppliers stay on schedule we have two strategic vendors for each item and our costs are low and quality is high
Operations run smoothly without constant follow-up
COGS keep going down and GPM keeps going up
Tradeshows run smoothly
Adherence to Customer Resolution Timeline, Customer satisfaction score and NPS score
$0 orders are less than 1%

You’re a Great Fit If You:

Are organized, dependable, and detail-oriented
Communicate clearly and stay on top of follow-ups
Have experience with Shopify, spreadsheets, or 3PLs (preferred but not required)
Like improving how things work, not just doing tasks
Are comfortable in a small, fast-paced team environment

Company: HairSmart
Location: Remote
Hours: 9 hours/day with 1 hour lunch break, 5 days/week (40 hours/week)
Pay: $4/hour

Ready to Join Our Team?

Email your resume to ---------- to get started.

SKILL REQUIREMENT

Inventory Management Customer Support Executive Assistance

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Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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