Operations & Knowledge-System Operator — AI-Native Infrastructure Business

## About us, in plain terms

Blue Harbour ( ---------- ) helps large infrastructure organisations achieve **capital certainty** — a clear, governed, trustworthy view of where their capital programmes stand and the decisions behind them. We use AI to deliver that with a speed and diligence traditional consulting can't match: what used to take a consulting team weeks, we turn around fast and well. We're already live with our first major client in New Zealand, opening in Australia next, and built to expand into new markets after that.

AI is *how we work*, not what we sell. We sell certainty; AI is our edge in producing it.

We're hiring our **first operator** — the person who runs the commercial engine of the business so it keeps running and replicating into new markets.

## The role in one line

Run the commercial machine end-to-end — the product-and-knowledge engine that turns delivered work into reusable assets, the business-development pipeline, the executive backbone, and research — with the judgment to know what to handle and what to escalate.

## What you'll actually do

- **Run the product-and-knowledge engine — this is the heart of the role.** We turn every piece of delivered work into reusable, sellable product: the features, methods and analysis built for one client become the templates, modules and playbooks we deploy for the next.

We run a structured, AI-operated "second brain" that several people contribute to, and it's already built. Your job is to keep it coherent *and* to drive the loop that converts one-off delivery into canonical, reusable assets — enforce the conventions, keep the canonical material clean and current, turn finished work into templates, and make the repeatable version of what we do one of our most valuable assets. You steward and systematise against the founder's "what good looks like"; you don't have to author the product judgment, you have to capture and compound it.

- **Run the growth pipeline — Australia next.** Research and qualify the organisations we'd work with as we open a new market — whether we partner to sell and deliver, or go direct — keep the CRM current, and draft the outreach and pitches. You run the funnel right up to the close; the founder holds the relationships and closes. As you go, you help capture *how* it's done — the repeatable version of "find and win the next market" is itself one of the assets we're building.
- **Hold the executive backbone.** Inbox, calendar, follow-up, focus protection. Nothing drops.
- **Build the pipeline of high-value rooms and relationships.** Research and organise the events, forums, and introductions that grow our network in target markets. You handle the research and logistics; the founder handles the relationships once he's in the room.
- **Run onboarding for new tea ---------- mbers.** As we bring on technical and delivery people, you run the onboarding scaffolding — training flow, a guided path through the system, the day-to-day "where does this live" — so they get productive without the founder running it. (You're building the scaffolding a future delivery team will run.)
- **Draft offers of service** from a brief to ~70% off our template library; the founder takes them the rest of the way.
- **Run market and competitive research** — pricing, positioning, landscape, and which market to open next — delivered as a clear, decision-useful read with sources, not a pile of links.

You'll use AI throughout — the same way the business does, as the tool that makes the work fast and thorough. Day one, that means using AI with judgment to do real work; over time, you'll grow into genuinely running an AI-operated company, a skill that compounds and that almost no one has yet.

## What you get

- **USD 2,000–3,000/month**, depending on experience. This is a **full-time, single-client role**, and we pay a fair full-time rate specifically so you don't need a second client splitting your focus. The pay and the single-client commitment are two halves of the same deal.
- **Benefits from day one:** private health cover (HMO), a 13th-month equivalent, paid leave, and an equipment/internet allowance. We're hiring for the long term and we structure the role that way.
- **A provided AI tooling seat.**
- **Real growth without having to leave to get it.** You'll become fluent in running an AI-native operation — a rare and rising skill — and the role's scope deepens as the business opens new markets.
- **Stability.** This is a long-term seat at a growing business, not a project or a stop-gap. We're looking for someone who wants one solid, high-trust role for years, not the next rung.

## Ramp & hours

- Part-time for the first 6–8 weeks while you learn the system, **paid as a fixed monthly retainer** (not pro-rata), then full rate once you're up to speed — sooner if you're ready.
- Remote, with a **minimum 4 hours' daily overlap with New Zealand business hours** (Manila daytime — no night shifts). When in your day the rest of the work happens is flexible; the overlap and "nothing drops" are not.

## Who this is for

If you've run an operation end-to-end and been trusted with the whole picture before, you'll recognize this role. We're looking for someone who:

- leads with **judgment** — knows what to handle, what to escalate, and what to push back on;
- turns **one-offs into reusable assets** — instinctively makes the second version a template, not another from-scratch job, and can tell what's reusable from what's client-specific;
- thinks in **systems and conventions** — can keep a shared system coherent as more people use it, without bottlenecking everything through themselves;
- **finishes** — work arrives done and self-checked, not at 80%-and-back-to-you;
- writes **clearly and fast**, and can hold someone else's voice;
- uses **AI with judgment** — knows when to trust it, when not to, and when to do it by hand;
- is **discreet by instinct**, not just when told;
- wants a **long-term, single-client seat** and the security that comes with it.

This is a high-responsibility, high-ownership role. The right person is bracing for that — for owning outcomes and holding the line on what matters — not for anything else.