Full Time
4/hr
40
Jul 24, 2026
Housing Outreach & Intake Coordinator (Virtual Assistant)
We are seeking a reliable, compassionate, and organized Housing Outreach & Intake Coordinator to support our housing and independent living programs. This role combines B2B and client lead generation, client intake coordination, outreach to community organizations, and customer service. This is basically property management.
The ideal candidate is professional on the phone, comfortable speaking with social workers and agencies, highly organized, and able to manage multiple leads and applicants daily.
Responsibilities
1. Community Outreach & Lead Generation
- Contact hospitals, nursing homes, assisted living & rehab centers, drug recovery centers, homeless agencies, social service organizations, mental health organizations, veterans, corrections organizations, case managers, and social workers to introduce our housing program
-Build and maintain referral relationships with above community organizations
- Follow up consistently with referral partners and potential leads
- Promote housing opportunities through
- Engage with interested prospects and direct them to our website/application process
2. Applicant Intake & Screening
- Review incoming applications making sure that they are completed appropriately
- Speak with applicants and referring social workers to determine program fit and eligibility
- Coordinate and schedule house tours
- Schedule phone eligibility sessions between applicants and management
- Assist with onboarding and intake paperwork for approved clients
- Update paperwork (Jotform) and program brochures (Canva)
- Maintain organized records of applicants, referrals, and communications
Customer Service & Communication
- Answer inbound phone calls and respond to inquiries daily
- Respond to messages from:
Airbnb
Furnished Finder
Other short-term/mid-term rental platforms
- Provide professional and timely communication to all leads and clients
3. Administrative Support
Track leads and referrals
Update CRM or spreadsheets with applicant and lead information
Maintain communication logs and intake status updates
Coordinate follow-ups and appointment reminders
Light bookkeeping
Post and update ads on social media and other mediums
Basic Website development skills
Making program brochures, posters, cards using brand colors etc