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TYPE OF WORK
Full Time
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SALARY
500
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HOURS PER WEEK
40
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DATE UPDATED
Sep 3, 2026
Sydney Plumbing Company | Full-Time | Long-Term Position
We are looking for an experienced, proactive and highly organised Virtual Assistant / Executive Assistant to become a key part of our team.
This is not a data-entry role and we are not looking for someone who simply waits to be given tasks.
We need someone who can think ahead, take initiative, communicate confidently and make sure things get done.
Your Responsibilities
Answer incoming customer calls professionally
Make outbound calls and customer follow-ups
Manage emails, messages and enquiries
Book and coordinate customer appointments
Follow up quotes, payments and outstanding tasks
Update CRM and maintain accurate customer/job information
Communicate with our plumbers and internal team
Assist management with day-to-day administrative and executive tasks
Keep tasks organised and ensure nothing falls through the cracks
Identify unfinished tasks or problems and proactively take action
You MUST Have
Previous Virtual Assistant or Executive Assistant experience
Excellent spoken and written English
Confidence speaking with Australian customers
Strong phone and customer service skills
Exceptional attention to detail
Strong organisation and time-management skills
Ability to prioritise and work without constant supervision
A proactive, problem-solving mindset
Confidence using and learning CRM/software systems
Reliable internet and a professional environment for calls
Full-Time: 40 hours per week
Hours: Sydney, Australia business hours
Position: Long-term
We are looking for someone who is reliable, accountable and genuinely takes ownership of their role.
HOW TO APPLY
Do not send us a generic application.
Start your application with “OHANA VA” so we know you have read the entire job post.
Please answer:
1. What was your most recent VA/Executive Assistant role and what were you personally responsible for each day?
2. Give us a real example of something you noticed needed to be done and took action on WITHOUT your manager asking you.
3. Send us a 60–90 second VIDEO introducing yourself.
In your video, please briefly tell us:
Your name and previous VA/Executive Assistant experience
What you were responsible for in your most recent role
Why you believe you would be a good fit for this position
IMPORTANT
A video introduction is required for your application to be considered.
This role involves regularly answering incoming calls and making outbound calls to Australian customers. Your video helps us assess your spoken English, communication skills, confidence and professionalism.
We will also pay close attention to your answer about taking initiative. We don't just want someone who says they are proactive — we want someone who can demonstrate that they notice what needs to be done, take ownership and follow things through without constantly being reminded.
If you are not confident speaking English on the phone, do not have relevant VA/Executive Assistant experience, or prefer to wait for instructions rather than taking initiative, please do not apply.
