Shopify Expert with CSR and Executive Assistant Experience

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: TYPE OF WORK

Full Time

: SALARY

4

: HOURS PER WEEK

35

: DATE UPDATED

Oct 13, 2026

JOB OVERVIEW

We read every application carefully, and we can tell when an application is spam or simply copied and pasted from ChatGPT or other AI tools. We are looking for someone who communicates clearly, pays attention to detail, and is genuinely interested in applying for this role. Using AI is fine, but your application should reflect your actual experience and personality.

To All My Black Girls is a haircare brand specialising in 100% human hair wigs and extensions designed to blend with natural curly and afro-textured hair, while empowering and celebrating Black women. We prefer **FEMALE applicants** who are genuinely enthusiastic about this industry.

### About the Role

This role will revolve heavily around Shopify. We need a forward-thinking person who can manage the role independently, with minimal support from me, as I have many other business responsibilities. You must be independent, efficient, proactive, confident, have a strong sense of urgency, and maintain a positive “can-do” attitude.

### Application Requirements

Speaking of attention to detail, we will not review applications that do not include the following:

1. **An updated CV** highlighting your skills and experience in Shopify, customer service (CSR), and Executive Assistant (EA) work.
2. **A Loom video**, which is an essential part of your application. We want to hear from you directly about why you want to work with us and why we should hire you.

### 1. Shopify & E-commerce
- Strong, hands-on experience using Shopify is essential.
- Confident managing orders, customer issues, and day-to-day e-commerce tasks.
- Able to navigate the platform independently and identify basic issues.
- Experience handling chargebacks and abandoned carts.
- Experience with Amazon is preferred but not essential.

### 2. Customer Service & Administration
- Experience handling customer enquiries via email, chat, and phone.
- Strong communication, organisational, and follow-up skills.
- Comfortable resolving customer issues and recommending suitable products.
- Able to manage tasks independently and keep business operations organised.

### 3. Research & Business Support
- Confident researching products, industry trends, and customer needs.
- Able to research topics and provide useful insights for All My Black Girls, our Black hair and beauty brand.
- Comfortable using AI tools and identifying ways to improve workflows.
- Proactive, resourceful, and willing to take initiative.

SKILL REQUIREMENT

Shopify Customer Support Management Executive Assistance

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Shopify Expert with CSR and Executive Assistant Experience

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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