Full Time
1200
40
Aug 14, 2026
We're looking for a personable, detail-driven Client Success Coordinator to support Recruitment and Clients to be the bridge between our clients, our candidates, and our internal recruitment team.** You'll own the relationship on both sides of a placement — from the moment a VA is shortlisted, through the intro call, all the way to post-placement check-ins that keep clients and VAs thriving long-term. You'll also provide light executive-assistant support to leadership, like preparing and sending client-facing documents.
This is a fast-paced, relationship-heavy role — you'll be running client calls, coordinating placements, and following up on check-ins all in the same week, so we need someone who's quick on their feet and comfortable representing the company professionally.
**What you'll do:**
- Serve as the main point of contact between clients and internal recruitment — keeping both sides aligned and moving smoothly
- Run intro calls between clients and shortlisted VAs, and own the placement process end-to-end
- Submit qualified candidates to clients and follow through until placement is confirmed
- Conduct second-round interviews (behavioral and situational) to assess culture fit and readiness before candidates are client-ready
- Conduct regular check-in calls with placed VAs and clients to monitor performance and satisfaction
- Follow up with clients via
- Maintain an active, ready-to-deploy candidate pool for all open roles
- Coordinate next steps with candidates — onboarding instructions, WhatsApp/Teams/
- Prepare client-ready documents for VA endorsement (redacted profiles, summaries, etc.)
- Maintain candidate and client records in Notion
- Assist with onboarding logistics for new hires
- Provide light executive assistant support — preparing, formatting, and sending documents on behalf of leadership
- Handle direct client communication as needed
**What we're looking for:**
- Proven experience in client/account management, recruitment coordination, or VA/remote staffing placement — client-facing experience is a must, not just a plus
- Confident running client-facing calls: intro calls, placement discussions, and ongoing check-ins
- Strong interviewing and people-assessment skills — able to read culture fit beyond the resume
- Proficient with Claude (AI assistant),
- Experience with
- Excellent written and verbal English communication — polished enough for direct client correspondence
- Comfortable coordinating across time zones and across multiple internal teams
- Highly organized, detail-oriented, and dependable with follow-through
- Thrives in a fast-paced, multi-tasking, relationship-driven environment
- Familiarity with Notion, WhatsApp, and Microsoft Teams a plus
- Comfortable with document preparation (Word, Google Docs, PDF) and professional written correspondence
**Schedule:** Full-time, Eastern Time zone overlap required
**Setup:** Must have stable internet, a working headset/webcam, and a quiet home office space
If you love being the person who keeps clients, candidates, and internal teams all moving in sync — and you take pride not just in placing the right person, but in keeping that placement thriving — we'd love to hear from you.
TO APPLY, WE NEED YOUR UPDATED RESUME AND A 1-2MIN SELF INTRO. INCOMPLETE APPLICATION WILL NOT BE ENTERTAINED.