Operations & Client Experience Executive

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: TYPE OF WORK

Full Time

: SALARY

1000 - 1500USD per month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 27, 2026

JOB OVERVIEW

Join the Founding Team at Maison Emerald

Maison Emerald is a new luxury travel, events and lifestyle company headquartered in Dubai. We combine outstanding personal service with modern technology and AI, and we're launching officially in September.

This is our first Operations & Client Experience hire, working directly with the founders. It isn't a traditional assistant role: you'll help shape our systems, improve our processes and become part of the founding team.

About the Role

No two weeks look the same at this stage. One day you may prepare a client itinerary; the next you could be researching hotels, tightening up internal documentation, or supporting a launch push. It suits someone who enjoys variety, is comfortable with change, and takes pride in making things run smoothly behind the scenes.

Key Responsibilities

Operations Core

Support the day-to-day running of Maison Emerald
Maintain accurate information across internal systems
Prepare documents, proposals and presentations
Track tasks and deadlines, and keep digital files organised
Help develop internal processes and standard operating procedures

Client Experience Core

Prepare luxury travel documentation
Coordinate supplier confirmations and reservations
Research hotels, restaurants and experiences
Support flawless client delivery through close attention to detail
Executive Support Core
Calendar, inbox and meeting management for the founders
Research projects and ad hoc support

Aviation & GDS Core

Handle flight reservations, reissues and refunds directly in Sabre (or a comparable GDS)
Apply fare rules and fare construction accurately, including multi-carrier and complex itineraries
Manage ticketing deadlines, reissue windows and refund processing
Liaise directly with airlines and consolidators on availability, schedule changes and disruption handling

About You

Beyond genuine GDS and ticketing experience, we hire for attitude and potential over years in the industry. You're naturally organised, communicate exceptionally well in English, learn new software quickly, and take ownership without needing constant direction. You're discreet: you'll handle confidential client information and will be asked to sign a confidentiality agreement. Luxury travel experience specifically is not essential, airline, agency or corporate travel backgrounds are all welcome.

Technology sits at the heart of how we work, so using AI tools such as Claude and ChatGPT daily to reduce repetitive work and improve our systems is a baseline expectation of this role, not a bonus skill. You don't need to be an expert, but you should already be genuinely comfortable working this way.

Essential Requirements

Excellent spoken and written English
Proven GDS experience, Sabre strongly preferred (Amadeus or Galileo also considered), with a solid working understanding of fare rules, ticketing, reissue and refund processes
Previous experience in administration, operations, hospitality, travel or executive support
Already comfortable and confident using AI tools day to day
Availability aligned to Dubai business hours (GST)
Reliable internet connection and a professional home working environment
Confidence with Microsoft 365 and online collaboration tools
Nice to Have
CRMs, Canva, project coordination, process improvement, or prior experience supporting founders or a small business.

The Details
Full-time, remote engagement
Engagement structure (contractor or otherwise): [to be confirmed, see note below]
Clear, genuine path to a more senior Operations & Client Experience Executive position as the business grows

Your CV
A short video (around two minutes) introducing yourself
A brief note on why this opportunity excites you
One example of a process you improved, a problem you solved, or initiative you took in a previous role
We want someone who will grow with us, not simply complete tasks. If you're excited by technology, luxury hospitality and building something from the beginning, we'd love to hear from you.

SKILL REQUIREMENT

Administrative Management Ticket Booking Executive Assistance

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Operations & Client Experience Executive

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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