Operations Coordinator & Executive Assistant (Customer Success • Marketing • Executive Support)

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: TYPE OF WORK

Full Time

: SALARY

800 /month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 18, 2026

JOB OVERVIEW

About Masqué

Masqué is a private membership community that produces premium social events and experiences throughout the United States.

We're a growing company with ambitious goals, and we're looking for someone who wants to grow with us.

This isn't a traditional customer service job or a typical virtual assistant position. You'll become a key member of a small, high-performing team where your work will directly influence our members' experience and help shape how the company operates.

We're looking for someone who is organized, proactive, dependable, and genuinely enjoys solving problems.

---

## The Role

Your first responsibility is ensuring every member has an outstanding experience.

If someone can't access the member portal, has a ticketing question, or encounters a problem, you'll take ownership until it's resolved. You'll communicate by email, text, and occasionally by phone or Zoom.

When member support is quiet, you'll work alongside the founder on operations, marketing, organization, research, and special projects.

No two days are exactly alike.

---

## Schedule

* Full-time
* Approximately **11:00 AM – 8:00 PM US Eastern Time**
* Must be comfortable working US business hours.
* Additional availability is required during event weeks and on event days, when member activity is highest.

---

## Responsibilities

### Member Success

* Respond quickly and professionally to member questions.
* Help members complete verification and access their accounts.
* Troubleshoot technical issues.
* Schedule Zoom or phone calls when needed.
* Follow up until every issue is completely resolved.
* Coordinate with our developers when technical fixes are required.
* Ensure members always know what's happening and what comes next.

### Operations

* Assist with project coordination.
* Keep tasks and projects organized.
* Follow up with vendors and contractors.
* Conduct online research.
* Maintain internal documentation.
* Help improve our systems and processes.

### Marketing & Communications

* Build and schedule email campaigns.
* Assist with SMS campaigns.
* Proofread communications.
* Update website content.
* Help manage CRM and member communications.

### Administrative Support

* Calendar coordination.
* Document preparation.
* Data entry.
* Photo organization.
* General administrative tasks.
* Other projects as needed.

---

## What We're Looking For

You should have:

* Excellent written English.
* Clear spoken English.
* Strong communication skills.
* Excellent organizational ability.
* Attention to detail.
* Good judgment.
* A calm, professional demeanor.
* The ability to learn new software quickly.
* A stable internet connection and reliable computer.

Experience with Airtable, GoHighLevel, Google Workspace, Memberstack, CRM software, or event operations is a plus, but not required.

---

## The Kind of Person Who Will Succeed Here

You probably enjoy this role if you:

* Take ownership instead of waiting for instructions.
* Like solving problems.
* Communicate clearly.
* Keep commitments.
* Learn quickly.
* Stay organized under pressure.
* Finish what you start.
* Look for ways to improve how things work.

---

## Compensation

Please include your expected monthly salary in USD.

As the company grows, this role is expected to grow into a broader operations position with increased responsibility and compensation.

---

## How to Apply

Please read this section carefully.

At the **beginning** of your application, include the phrase:

**Blue Velvet**

This helps us identify applicants who pay attention to details.

Please include:

* Your resume.
* A short introduction.
* Why you're interested in this position.
* A **1–2 minute voice recording** introducing yourself in English.
* Your expected monthly salary (USD).
* Your internet speed.
* Your computer specifications.
* Your availability to work US Eastern hours.
* A brief example of a time you solved a difficult problem without being given step-by-step instructions.

We're looking for someone interested in building a long-term career—not simply completing assigned tasks.

SKILL REQUIREMENT

Customer Support Management Project Management Executive Assistance

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Operations Coordinator & Executive Assistant (Customer Success • Marketing • Executive Support)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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