Virtual Executive Assistant – Customer Success, Phones, CRM, Lead Follow-Up & Bookkeeping (US Vehicle Rental Company)

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: TYPE OF WORK

Full Time

: SALARY

$5 to $8 per Hour DOE

: HOURS PER WEEK

40

: DATE UPDATED

Jul 16, 2026

JOB OVERVIEW

Company: Desert Drives LLC — a Phoenix, Arizona weekly vehicle rental company serving gig-economy drivers (DoorDash, Uber, Instacart, Amazon Flex, Walmart Spark). ~50 vehicles now, growing to 100 by end of 2027.

We are hiring TWO Virtual Assistants to provide full 7-day phone and CRM coverage. Please indicate in your application which schedule you're applying for.

Schedule A
Arizona: Monday, Tuesday, Friday, and Saturday — 9:00 AM to 7:00 PM
Philippines: Tuesday, Wednesday, Saturday, and Sunday — 12:00 AM to 10:00 AM

Schedule B
Arizona: Wednesday, Thursday, Sunday, and Monday — 9:00 AM to 7:00 PM
Philippines: Thursday, Friday, Monday, and Tuesday — 12:00 AM to 10:00 AM

(Arizona does not observe Daylight Saving Time. For reference, 9:00 AM–7:00 PM Arizona time converts to approximately 12:00 AM–10:00 AM Philippine time — please confirm you're comfortable with this schedule before applying.)

Both schedules include Monday — this is the highest call-volume day in our industry, and it's also our weekly bookkeeping/reporting day. Both VAs work Monday together, splitting duties (see below).

Hours: 40 hours/week, fixed schedule
Type: Full-time, long-term position — not project or task-based
Compensation: $5-8/hour, flat rate — depending on experience with bookkeeping/CRM tools; this is a straightforward hourly rate.

About the Role
You'll be the primary point of contact for our customers and leads — answering phones, managing our CRM, following up on leads, and handling bookkeeping and administrative tasks. This is a real, ongoing role in a growing business, not a task-based gig. Performance against clear KPIs is closely tracked and is the primary measure of success in this role.

What You'll Own
Phone Support & Customer Contact
Answer all inbound calls — customer support, rental questions, general inquiries
Respond to every lead across all channels (calls, texts, Facebook Marketplace, website form, voicemail)

CRM & Lead Management
Log every lead and interaction in our CRM (Lead Connector) immediately — not batched at end of shift
Move leads through our pipeline stages accurately and keep opportunity values updated
Run our lead nurturing process for leads who haven't converted yet — monthly re-engagement outreach, logged and tracked

Bookkeeping & Accounting
Daily entry of income and expenses — same-day, no batching
Track payments, outstanding balances, and reconcile against our payment processor (Stripe)
Maintain accurate, up-to-date financial records our team can rely on

Administrative Tasks
Any additional administrative work assigned — invoicing, scheduling, documentation, reporting
Send structured end-of-day summaries and complete weekly reporting as directed

KPIs — What Success Looks Like
This role is managed closely against clear, measurable standards. The most important:
15-minute response time to every customer or potential customer inquiry, across every channel — this is a hard minimum, not a target
100% of leads and interactions logged in CRM same-day
100% accuracy and timeliness on bookkeeping entries
Consistent, on-schedule completion of assigned administrative and reporting tasks

We track these weekly and review them directly with you — this is a role for someone who wants clear expectations and takes accountability seriously, not someone looking for loosely-defined task work.

Requirements
Fluent, professional written and spoken English
Reliable high-speed internet and a quiet space for calls during your full shift
Comfortable with CRM tools, basic bookkeeping/accounting tasks, and a fast-paced daily workflow
Prior experience in customer service, phone support, bookkeeping, or CRM administration is a strong plus
Available for your chosen schedule (A or B), long-term, with no recurring conflicts

How to Apply
Please include:
Which schedule you're applying for (A or B)
A short voice or video introduction so we can hear your spoken English
A brief note on your experience with CRM tools and/or bookkeeping
Confirmation you're available for the schedule's specific hours (including the overnight-equivalent hours noted above)
Include the word "ARIZONA" in the subject line.

We're hiring for a long-term role and can move quickly for the right candidates.

SKILL REQUIREMENT

Customer Support Management Lead Generation Executive Assistance

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Virtual Executive Assistant – Customer Success, Phones, CRM, Lead Follow-Up & Bookkeeping (US Vehicle Rental Company)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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