Virtual Hiring & Customer Service Assistant

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: TYPE OF WORK

Full Time

: SALARY

$600/month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 15, 2026

JOB OVERVIEW

Schedule: Monday–Friday, 6:00 am - 2:00pm CST; Saturday 8am - 1:00 pm CST
OR
Schedule: Monday–Friday, 10:00am - 6:00pm CST; Saturday 1pm - 6:00 pm CST

Lunch: 1 hour

Location: Remote

Fluent English Required

Role Overview:
Prime Cleaning is hiring a full-time Virtual Hiring & Customer Service Assistant.

This role supports three key areas: hiring, client communication, and cleaner communication. You will interview applicants, manage inboxes, answer & field phone calls, support clients and cleaners, book appointments for the sales team, and help make sure nothing slips through the cracks.

Must be able to take initiative and make decisions

This is not a sales role, but it is a growth role for someone who may want to move into sales or leadership in the future.

Responsibilities for Virtual Hiring:
Conduct 5–15 minute phone interviews with applicants
Run Zoom interviews for culture fit and core value alignment
Schedule interviews and follow up with applicants
Track hiring metrics daily

Responsibilities for Customer Service Assistant:
Manage GoHighLevel inbox messages
Manage WhatsApp inbox messages
Manage Email inbox messages
Reply to client and cleaner messages within 5 minutes
Answer incoming calls and direct them properly
Handle client and cleaner communication within 5 minutes
Follow up with clients after cleans
Handle complaints professionally
Escalate urgent issues quickly
Book appointments for the sales team
Keep all communication organized and up to date

Tools Used:
Indeed
Google Sheets
Zoom
Gmail
GoHighLevel
ZenMaid
WhatsApp
Various AI tools

Requirements:
Confident & Fluent English, spoken and written
Clear, professional phone presence
Customer service or admin experience
Recruiting experience is a bonus, but not required
Fast, reliable internet
Quiet home office setup
Confident speaking with clients, cleaners, and candidates
Organized, detail-oriented, and fast-moving
Warm, friendly, and calm under pressure
Able to follow scripts and processes
Able to make good judgment calls
High ownership and strong follow-through
Full availability during work hours
Ability to respond to calls and messages within 5 minutes

Success Metrics:
Complete 20+ interviews per week
Maintain a 75%+ interview show-up rate
Respond to messages within 5 minutes when not on an interview or call
Maintain a 5-star client, cleaner, and candidate experience
Escalate issues quickly and clearly
Book appointments accurately for the sales team
Keep hiring and communication pipelines organized

Who This Role Is For:
This role is for someone who is motivated, confident, warm, fast, organized, and reliable.
You should enjoy talking to people, solving problems, managing communication, and keeping things moving. You must be able to stay calm under pressure, follow systems, and take ownership of your work. You must be consistently available during working hours.

If you are coachable, professional, and excited to grow with a fast-moving company, we would love to hear from you.

SKILL REQUIREMENT

Customer Support Management English Proficiency Executive Assistance

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Virtual Hiring & Customer Service Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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