Full-Time Launch and Operations Manager for an AI Business Platform

Full-Time Launch and Operations Manager for an AI Business Platform

About the Role

I am hiring a full-time Launch and Operations Manager to work directly with me on SkillSets for Business, an AI-enabled operations, marketing, and consulting platform built for small business owners.

This role begins with launch testing and documentation, then grows into broader operations management.

This is a dedicated operations role, not a basic virtual assistant task role. I am looking for a smart, organized, proactive operator who can help run launch operations, user testing, customer follow-up, documentation, lead tracking, marketing support, and weekly business execution.

The right person can take ownership, communicate clearly, use AI tools, and move priorities forward without constant supervision.

This is a full-time dedicated role. I am looking for someone who can make this a serious professional commitment, not someone juggling too many clients.

Base pay is $300 USD per week, paid weekly, plus performance bonuses based on quality of work, ownership, reliability, results, and measurable contribution to the business.

About SkillSets for Business

SkillSets for Business helps small business owners organize their operations, marketing, systems, and growth strategy.

The platform is preparing for launch, user testing, customer onboarding, and client delivery. The person in this role will help support launch operations, organize feedback, assist with marketing and outreach, document processes, track priorities, and build the operating structure around the business.

Main Responsibilities

Initial Launch Testing

The first phase of this role focuses heavily on testing the platform from the user's point of view.

You will be expected to:

- Create and manage multiple test user accounts.
- Test different user paths inside the platform.
- Document every step clearly.
- Identify bugs, broken links, unclear wording, confusing screens, and missing instructions.
- Test forms, emails, onboarding steps, dashboards, workflows, and account setup.
- Track what works, what does not work, and what needs improvement.
- Organize findings in a clear testing tracker.
- Take screenshots when needed.
- Write simple notes that explain the issue, where it happened, and why it matters.
- Help turn testing findings into SOPs, FAQs, help docs, checklists, and improvement tasks.

Launch Support

You will help support the launch of SkillSets for Business.

Responsibilities may include:

- Organizing early users, and customer feedback into clear tracking systems.
- Logging user issues, questions, and improvement ideas so nothing gets lost.
- Organizing onboarding steps for new users.
- Building simple checklists and tracking sheets.
- Keeping follow-up tasks moving.

Operations Support

You will help keep the business organized.

Responsibilities may include:

- Managing weekly task lists and priorities.
- Creating and updating SOPs, checklists, and process documents.
- Organizing files, notes, dashboards, and business information.
- Turning rough instructions into clear action steps.
- Tracking open items until they are completed.
- Preparing simple weekly progress reports that show what is done, what is blocked, and what needs a decision.

Marketing and Growth Support

You will help support business growth.

Responsibilities may include:

- Researching small business prospects.
- Building organized lead lists.
- Helping prepare outreach messages.
- Supporting social media and content organization.
- Tracking conversations, responses, and follow-ups.
- Turning marketing ideas into action steps.
- Supporting basic competitor and market research.

Customer Communication

You may help communicate with users, prospects, or future customers.

Responsibilities may include:

- Sending professional follow-up messages to users, and prospects.
- Organizing questions and feedback.
- Escalating issues that need founder review.
- Maintaining a clear, professional, and helpful tone that makes people feel supported.

AI and Documentation Support

You must be comfortable using AI tools or willing to learn quickly.

Responsibilities may include:

- Using AI tools such as ChatGPT to help organize tasks, drafts, SOPs, research, and content.
- Reviewing AI-generated work for clarity and accuracy.
- Helping create guides, templates, and documentation.
- Helping improve the user experience inside the platform.

What I Am Looking For

I am looking for someone who is highly organized, strong with written English, and comfortable using ChatGPT and business tools.

You should be detail-oriented without being slow, proactive rather than passive, and reliable with consistent communication with me. This includes a daily report.

You should be able to work independently after receiving direction, turn messy information into organized action, and be honest when something is unclear.

Real interest in business, marketing, operations, and systems is a strong plus.

Helpful Experience

You should have experience with several of the following areas. You do not need to be perfect at all of them. Judgment, follow-through, and willingness to learn matter more.

- Project management, executive assistance, or operations support.
- Customer support and lead generation.
- Online research and CRM tools.
- Google Workspace, SOPs, and documentation.
- ChatGPT or other AI tools.
- Marketing and social media support and management.
- Task tracking tools such as Trello, ClickUp, Notion, Airtable, or similar systems.

How This Role Works

This is a full-time role judged by outcomes, communication, ownership, and completed priorities.

Each week, we will agree on priorities and expected results.

Your weekly update should clearly show:

- What was completed.
- What is still in progress.
- What is blocked.
- What needs a decision.
- What you recommend next.

What Success Looks Like

In the beginning, success means the platform is tested carefully from the user's point of view.

That means:

- Test accounts are created and organized.
- User paths are documented clearly.
- Bugs and confusing areas are logged in a tracker.
- Screenshots and notes are easy to understand.
- Issues are prioritized instead of dumped into a messy list.
- The founder can quickly see what needs to be fixed, improved, or explained.

As the role grows, success means the business becomes more organized, more consistent, and easier to run.

That means:

- Weekly priorities are completed or clearly updated.
- Leads, potential testers, users, and follow-ups are tracked.
- SOPs and documents get created without reminders.
- Communication stays professional.
- Open tasks do not disappear.
- The founder gets time back.
- The business gains structure instead of confusion.

30-Day Evaluation Period

This role begins with a 30-day evaluation period.

During the first 30 days, I will be evaluating communication, reliability, attention to detail, judgment, organization, quality of work, follow-through, and ability to take ownership.

This is not automatically a long-term position.

Continued work after the first 30 days will depend on performance, consistency, communication, and whether the person is meeting or exceeding expectations.

For the right candidate, this is an opportunity to thrive, grow with the company, and become a trusted part of the business operations team.

Compensation

Base pay is $300 USD per week, paid weekly.

Performance bonuses are available based on quality of work, reliability, ownership, strong execution, launch testing, completed documentation, organized systems, lead generation, customer follow-up, and measurable contribution to the business.

Bonuses are earned, not automatic.

As the role grows, compensation and bonus opportunities can grow with it.

Paid First Assignment

The first assignment will focus on testing, documentation, and organization.

You may be asked to:

- Create test accounts.
- Walk through a user workflow.
- Document each step.
- Identify confusing areas or possible issues.
- Create a simple testing tracker.
- Write a short summary of what worked, what was confusing, and what should be improved.

This first assignment is designed to evaluate attention to detail, judgment, communication, organization, writing ability, and your ability to think like a real user.

How to Apply

Reply with the subject line:

SkillSets Launch Manager

At the top of your application, include this exact sentence:

"I understand this is a full-time operations role with weekly ownership, not a basic VA role."

Then answer the following:

1. Why are you interested in this role?
2. What experience do you have with operations, project management, executive assistance, marketing, customer support, or startup support?
3. What tools have you used? Include ChatGPT, Google Workspace, Trello, ClickUp, Notion, Airtable, CRMs, or similar tools.
4. Describe a time you organized a messy project, process, or business task.
5. How do you stay organized when managing many moving pieces?
6. What would you do if a founder gave you a vague instruction?
7. What type of work do you enjoy most: operations, research, marketing, customer support, documentation, or project management?
8. When could you start?
9. Are you comfortable starting with a paid testing and documentation assignment?
10. What makes you different from other applicants?
11. Have you ever tested a website, app, workflow, software platform, or customer process? If yes, explain what you tested and how you documented your findings.

Please do not send a generic application.

Applications that do not include the required sentence may not be reviewed.