Virtual Assistant & Executive Assistant (Short-Term Rental Operations) Xenia Living LLC | Remote (International)

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: TYPE OF WORK

Any

: SALARY

800

: HOURS PER WEEK

34

: DATE UPDATED

Apr 6, 2026

JOB OVERVIEW

About Xenia Living
Xenia Living LLC is a fast-growing short-term and mid-term rental management company focused on delivering five-star guest experiences while maximizing returns for property owners. We operate across multiple properties and markets, balancing hospitality excellence with strong systems and efficient operations.
Our focus:
• Exceptional guest stays
• Clear and transparent owner communication
• Scalable, process-driven operations

The Role
We are looking for a highly proactive, detail-oriented Virtual Assistant who will also serve as an Executive Assistant to leadership.
This is a dynamic role where you will:
• Handle real-time guest communication and operations
• Support internal processes and reporting
• Assist leadership with execution and coordination
You will work 40 hours per week across 5 days, aligned with U.S. time zones. Flexibility is important, as overtime may be required during high-demand periods such as weekends, turnovers, and peak seasons.

Core Responsibilities
Guest Operations (Approx. 60%)
• Monitor Airbnb, VRBO, ---------- , and messaging platforms and respond quickly (target: within minutes)
• Handle guest concerns, resolve issues, and de-escalate situations professionally
• Coordinate with cleaning and maintenance teams and confirm completion with photos/videos
• Assist with check-ins, turnovers, extensions, and guest requests
• Manage alterations and requests in line with company policies
• Track issues, flag recurring problems, and ensure resolution
• Assist with review management, responses, and damage claims

Owner & Team Coordination (Approx. 20%)
• Support reporting on revenue, occupancy, and guest experience metrics
• Maintain and improve SOPs and internal documentation
• Coordinate with internal teams (cleaning, maintenance, guest support)
• Assist with daily task tracking and operational follow-ups
• Identify inefficiencies and suggest process improvements

Executive Assistance (Approx. 20%)
• Manage calendars and scheduling across time zones
• Draft emails, messages, and internal communications
• Assist with research (vendors, tools, market insights)
• Support leadership with projects and priorities
• Help organize workflows and internal systems

Must-Have Qualifications
• 2+ years experience as a Virtual Assistant in short-term rental, hospitality, or property management
• Strong understanding of STR operations (turnovers, guest communication, pricing, etc.)
• Excellent written and spoken English
• Highly responsive and able to work in a fast-paced environment
• Strong problem-solving skills and ownership mindset
• Experience with:

Airbnb, VRBO, ----------
PMS tools (Hostaway or similar)
Slack, Google Workspace, Zoom
Notion or similar documentation tools
• Ability to work consistently within U.S. time zone coverage

Nice-to-Have
• Experience with pricing tools like PriceLabs
• Familiarity with automation tools (Zapier, Make)
• Bookkeeping or reconciliation experience
• Experience supporting founders or executives
• Background in operations or process improvement

Success Metrics (First 90 Days)
• Maintain 95%+ response rate within 5 minutes for guest communication
• Zero missed urgent issues or escalations
• Strong coordination with cleaning and maintenance teams
• At least 2 process improvements that increase efficiency
• Positive impact on guest experience and reviews

Compensation & Benefits
• Compensation: $800 – $1000/month (based on experience)
• Flexible work environment with potential for additional hours based on business needs
• Growth opportunities into:
Operations Manager
Executive Operations / Chief of Staff roles

How to Apply
Please follow the steps below to complete your application:
1. Record a 1-minute video introduction answering:
• Who you are
• Your experience in short-term rentals or hospitality
• Why you thrive in fast-paced environments
2. Upload your video and résumé to a shared folder (Google Drive, Dropbox, or any cloud storage)
• Place both your video and résumé in the same folder
• Make sure the link is set to “Anyone with the link can view”
3. Copy the folder link
4. Fill out the application form (link provided in the job post) and paste your folder link where required

FORM: ----------

SKILL REQUIREMENT

Customer Service Executive Assistance

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Virtual Assistant & Executive Assistant (Short-Term Rental Operations) Xenia Living LLC | Remote (International)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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