Full Time
Based on Experience
40
Aug 3, 2026
Executive Operations & Client Experience Manager
Full-Time | Remote | Monday–Friday
About The CEO
Anuuma Earth is a Medicine Woman, Master Herbalist, Traditional Naturopath, and Founder of a rapidly scaling ancestral medicine education company serving women of color and a fast-growing, successful online herbal apothecary.
She is visionary, decisive, and obsessed with excellence.
She builds luxury-level holistic experiences. Mediocrity is not tolerated. Growth is constant. Strategy evolves quickly.
Most applicants will be mediocre. We're looking for someone who is not intimidated by a commitment to quality, but instead is inspired by it. Make sure you go above and beyond in your application if this role is something that truly speaks to you.
You will work directly with a founder who:
Moves fast.
Solves problems creatively.
Expects precision.
Values alignment over approval.
Prioritizes impact over ego.
Serves women of color first and foremost.
Protects the mission at all costs.
She works nontraditional hours as a mother of five, but does not miss deadlines or bottleneck the team.
She believes:
Freedom and work-life balance matter.
Excellence is non-negotiable.
If a mistake is made, it gets corrected, fully and quickly.
The mission always comes first.
She is generous (launch bonuses, surprise gifts, recognition).
She is direct (clarity over comfort).
She welcomes feedback.
She expects you to grow alongside the company.
If you thrive in structure, speed, innovation, and high standards, this will be an incredible growth opportunity for you.
If you need micromanagement, slow pacing, or emotional cushioning. This is not the role for you.
Company Values
Record-Breaking Results
Audacious Risk-Taking
Out-of-the-Box Solutions
Leadership Precision
Freedom + Responsibility
Healing is our birthright
Role Overview
This is a high-responsibility operations and client experience role supporting:
Client communications
Program logistics
Calendar and payment management
Marketing scheduling
Systems implementation
CEO support
This is not an assistant role.
This is an ownership role.
All weekly responsibilities must be completed within 40 hours.
Core Responsibilities
Client Experience & Program Operations
Respond to client inbox within 24 hours (Monday–Friday)
Respond to the general info inbox within 24 hours
Segment and categorize
Create FAQ templates for efficiency
Build SOPS, Playbooks, and Processes for all things we do more than once
Manage coaching calendars for all programs
Build and manage client payment plans
Send weekly program reminder
Schedule daily marketing
Assist during virtual client events
Administrative & Systems
Manage CEO calendar (schedule, shift, delete appointments)
Organize and maintain Google Drive structure
Build systems inside Airtable, Basecamp, and Zapier
Order and coordinate client gifts
Update project management boards
Maintain clean, streamlined digital operations
Marketing Execution
Schedule
Track engagement metrics
Maintain content bank
Source podcast opportunities
Coordinate guest interviews
Manage guest training appearances for lead generation
A Typical Week
Host weekly tea
Maintain inbox zero for client + customer service inboxes
Update Basecamp daily
Respond to CEO communication (Voxer/email/Basecamp) efficiently
Ensure all systems are functioning
Execute weekly marketing schedule
Protect CEO focus time
The Ideal Candidate
You:
Write and speak fluent English (no AI dependence)
Are proactive, not reactive
Anticipate problems before they happen
Move quickly without sacrificing quality
Thrive under high standards
Love building systems
Care about impact and legacy
Can separate emotion from execution
Want to grow inside a fast-scaling company
You are organized. Calm. Sharp. Efficient. Accountable.
You do not wait to be told what to do twice.
You are proactive, not reactive.
Compensation
Competitive — Based on Skill & Experience
Opportunities for performance bonuses during launches.
If you feel energized reading this, and not intimidated. We want to hear from you.
Apply here: