Short-Term Rental Expert

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TYPE OF WORK

Full Time

SALARY

Up to $10AUD+ ph

HOURS PER WEEK

30

DATE UPDATED

Oct 18, 2025

JOB OVERVIEW

Hello potential employee!

We are looking for someone with experience and an attention to detail. If you do not have at least 2 years of official experience with short term rental businesses, please do not apply as you will not be considered. To also be considered, you must include the word #expert in your application title.

About Us

We are a growing short-term rental business committed to delivering exceptional guest experiences through platforms like Airbnb and ---------- . Our mission is to ensure seamless, stress-free stays for our guests while maintaining top-notch operational efficiency. We are looking for a dedicated, trustworthy, and highly responsive Virtual Assistant to help manage setup and daily operations.

Job Overview

The ideal candidate is experienced in short-term rental management, tech-savvy, fast, and highly organized. You will be responsible for handling guest communications, coordinating with teams, managing property listings, and optimizing operations using various software tools.

Key Responsibilities
• Guest Communication & Support: Quickly respond to guest inquiries, handle booking requests, and resolve issues professionally via Airbnb, ---------- , and direct channels.
• Reservation & Calendar Management: Oversee reservations, update calendars, prevent double bookings, and ensure smooth scheduling using Guesty or other services
• Pricing & Revenue Management: Use AirDNA and PriceLabs to analyze market trends and adjust pricing strategies to maximize revenue.
• Listing & Platform Management: Optimize property listings, update descriptions and photos, and manage multi-platform accounts via Guesty.
• Operations & Coordination: Schedule cleanings, track turnovers, and coordinate with cleaners and maintenance teams.
• Reputation & Review Management: Respond to guest reviews and maintain high ratings across all platforms.
• Administrative & Documentation Tasks: Process refunds, handle insurance claims, and maintain property records.
• Project & Team Collaboration: Use Slack, ---------- , and Notion to communicate with the team, manage workflows, and track tasks efficiently.

Software & Tools You Must Be Proficient In
• AirBtix & AirDNA (for market analysis and pricing insights)
• PriceLabs (for dynamic pricing optimization)
• Guesty (for property management and multi-channel booking management)
• Slack (for team communication)
---------- (for task and workflow management)
• Notion (for documentation and organization)

Qualifications & Requirements
• Experience in Short-Term Rentals: At least 2+ years managing short-term rental properties or working with Airbnb, ---------- , or similar platforms.
• Tech-Savvy & Fast Learner: Comfortable with digital tools and able to quickly adapt to new systems.
• Excellent English Communication Skills: Both written and spoken, with strong attention to detail.
• Customer-Centric Approach: Prioritizes guest satisfaction, handles issues with patience and efficiency.
• Highly Organized & Efficient: Able to manage multiple tasks and meet deadlines.
• Trustworthy & Driven: Reliable, honest, and committed to delivering high-quality work.
• Career-Oriented: Looking for a long-term role with growth opportunities.
• Lead with Love: Positive, solution-focused, and passionate about creating outstanding guest experiences.

Why Join Us?
• Be part of a growing, innovative short-term rental business.
• Work with a supportive team and gain valuable industry experience.
• Enjoy career growth opportunities and long-term stability.
• Competitive salary with performance-based incentives.

How to Apply

If you have experience in short-term rentals and meet the qualifications, we want to hear from you!

To apply, please submit:
• Your updated resume
• A brief cover letter highlighting your relevant experience
• A short video or voice recording (optional) introducing yourself
• A screenshot or export of your human design results (take the test here) - ----------

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