Marjorie

Customer Service Representative

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $2.87/hour ($272.73/month)

Associates degree

Last Active

February 4th, 2026 (98 days ago)

Member Since

November 4th, 2019

Profile Description

I am a well-rounded and dedicated professional with 10 years of experience in the BPO industry. I see challenges as opportunities to grow and always approach them with a positive, goal-oriented mindset. I enjoy being resourceful and creative when it comes to solving problems, and I’m passionate about finding solutions that make a real difference.

With strong communication skills and a passion for patient care, I thrive in coordinating appointments and improving the overall patient experience. I am skilled in handling various communication channels, including calls, texts, chats, and emails, ensuring that patients receive clear and timely updates.

My experience in customer service has made me proficient in addressing inquiries, resolving issues, and maintaining high customer satisfaction. Additionally, my work as a dispute analyst has sharpened my ability to analyze complex situations and deliver swift and fair solutions.

I bring a proactive mindset and a passion for streamlining operations, contributing to smooth interactions and positive outcomes for both clients and the team.

Top Skills

Customer Support » Phone Support

Experience: 5 - 10 years

Customer Support (Phone, SMS & Email) Extensive experience handling inbound and outbound customer support via phone, SMS, and email. Skilled in resolving concerns, answering product questions, handling objections, and maintaining a warm, professional tone while ensuring customer satisfaction.

Marketing » Appointment Setting

Experience: 6 months - 1 year

With a strong foundation in communication, a passion for patient care, and hands-on experience using tools like HubSpot and GHL, I am eager to apply my skills to streamline appointment processes and improve the overall patient experience. Throughout my experience, I have developed key abilities, including: -Making calls to nurtured business contacts ready for engagement. -Communicating effectively across various channels such as phone, text, chat, and email. -Scheduling lunch appointments for Field Representatives to onboard new clients. -Tracking all appointments using our CRM system (GHL). -Addressing and resolving inquiries or concerns from prospects.

Marketing » GoHighLevel

Experience: 6 months - 1 year

Hands-on experience using GoHighLevel for managing leads, tracking conversations, logging call and SMS activity, updating contact records, and supporting sales and retention workflows. Comfortable navigating pipelines, reviewing customer histories, and ensuring accurate follow-ups based on lead status and outcomes.

Other Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Manage tickets, respond to inquiries, and track resolutions using Zendesk.

E-Commerce » Shopify

Experience: Less than 6 months

Experienced in using Shopify for daily operations, including order processing, subscription management, refunds, cancellations, discount application, and customer account support. I regularly assist customers with checkout issues, promo codes, subscriptions, and order modifications. I’ve used Shopify extensively while supporting brands like RYZE and Koracao, ensuring accurate order handling and a smooth customer experience.

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Technical Support

Office and Administration » Calendar Management

Experience: 6 months - 1 year

Experienced in managing calendars for multiple team members, scheduling meetings, sending reminders, and coordinating appointments to ensure smooth operations. Comfortable using Google Calendar and similar tools for scheduling efficiency.

Software » API Development » Stripe Api

Experience: 5 - 10 years

Experienced in using Stripe to review payments, confirm successful charges, check billing details, assist with subscription-related inquiries, and support refunds or payment issues in coordination with eCommerce and CRM systems. Comfortable verifying transactions and helping resolve billing concerns for customers.

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: IQ
Score: 125: DISC
Dominance: 33%
Influence: 30%
Steadiness: 30%
Compliance: 7%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“Two superstars...took my business into the realm”

Karen McDonald

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“They're not only loyal and hardworking, they're super detail oriented!”

- Travis OVAAnswers

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0280
Total Execution Time	0.0293

GET DATA

No GET data exists

MEMORY USAGE

1,628,856 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/986529

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0181 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0011	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '986529' LIMIT 1
0.0027	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '986529'
0.0012	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '986529'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '986529' AND `is_private` = 1
0.0004	`SELECT * FROM employment WHERE jobseeker_id = '986529' AND hired > -1`
0.0003	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '986529' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
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0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 986529 LIMIT 1`
0.0010	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 986529 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '986529' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-05-13', rebill_date) AS duration_rebill FROM employers WHERE employer_id = '0'`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0008	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '986529'
0.0024	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0021	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '986529' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '986529'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/986529
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.98
HTTP_DNT