Jessica

Korean Bilingual Lead and Analyst

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Overview

Looking for any work (8 hours/day)

at $14.15/hour ($2,720.00/month)

Bachelor's degree

Last Active

January 20th, 2026 (109 days ago)

Member Since

June 13th, 2019

Profile Description

Korean Bilingual Team Leader and Quality Analyst with proven experience in both healthcare and airline accounts. Skilled in managing bilingual agents to deliver high-quality service for Korean-speaking members, ensuring adherence to KPIs and service excellence. Adept at client communications, quality checks, and translating materials between English and Korean to support seamless interactions. Experienced in auditing team performance, driving process improvements, and fostering continuous development to enhance overall customer experience. Recognized for clear communication, solution-focused support, and a strong commitment to maintaining quality standards in fast-paced, client-facing environments.

Top Skills

Experience: 1 - 2 years

Experience: 5 - 10 years

Experience: 2 - 5 years

Other Skills

Experience: 5 - 10 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Basic Information

Age
30
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  120
English
C2(Advanced/Mastery)
Government ID
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