Sherah

Appfolio Assistant Virtual Property Manager

Verified

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $9.13/hour ($1,760.00/month)

Associates degree

Last Active

July 11th, 2026 (4 days ago)

Member Since

January 14th, 2019

Profile Description

Experienced Property Management Virtual Assistant. 13 years of customer service experience with a strong background in tenant relations and delinquency management. Skilled in handling tenant inquiries, including serving as the first point of contact for delinquent accounts, ensuring clear communication and timely resolution.

Proficient in using AppFolio to manage rent collections, track outstanding balances, and generate delinquency reports to support property managers in monitoring financial performance. Experienced in following up with tenants on overdue payments and coordinating structured payment plans.

Knowledgeable in the eviction process, including diversion periods, court hearings, and coordination of lockout procedures (JBA/JBD). Detail-oriented and organized, with the ability to maintain accurate records and ensure compliance with property management policies.

Also experienced in basic maintenance coordination and leasing support, assisting with tenant concerns and day-to-day property operations as needed.

Reliable, proactive, and committed to helping property managers maintain smooth operations and positive tenant relationships.

Top Skills

Professional Services » Management Services » Property Management

Experience: Less than 6 months

Project Management » Appfolio

Experience: 2 - 5 years

Customer Support

Experience: 5 - 10 years

13 Years in a field of customer service. I am expert in handling customer. I have a very excellent phone ethics. I know how to handle difficult customers and I am excellent on problem solving

Other Skills

Customer Support » Technical Support

Experience: 2 - 5 years

I have experience working in US Cable Company. I work as a technical support for Cable TV. I assist first and 2nd level technical support for customer's who are having issues with their cable box, remote, wires and satelite dish. I also handled billing and upselling of additional services

Customer Support » Healthcare

Experience: 1 - 2 years

I have 1 year experience working in US Healthcare insurance (Humana) Account My responsibilities are to accept phone calls from patients who need to refill their prescriptions or process OTC orders. One of my duties is to ensure the coverage and benefits of the member. Educate them about their copay and limits. Assist them to find local MD's or specialist near them that is covered by the insurance and many more.

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pasig, Metro Manila

Tests Taken: IQ
Score: 125: DISC
Dominance: 31
Influence: 34
Steadiness: 21
Compliance: 14: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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Brian McAlister

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0509
Total Execution Time	0.0523

GET DATA

No GET data exists

MEMORY USAGE

1,601,568 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/801961

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0386 seconds) (Show)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0015	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '801961' LIMIT 1
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0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '801961' AND `is_private` = 1
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0.0007	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0009	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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