I’m a results-oriented professional with 15+ years of experience in customer service, sales, collections, claims, quality assurance, and team leadership.
Most recently, I worked as a Team Lead managing virtual assistants, where I handled KPI monitoring, coaching, client communication, reporting, issue resolution, and daily operations.
While I don’t have direct experience working as a Virtual Assistant, I have strong transferable skills in administrative support,
I’m a fast learner, reliable, detail-oriented, and comfortable working independently. I’m looking for a long-term work-from-home opportunity where I can apply my experience and continue developing my skills.
Experience: 5 - 10 years
I was responsible in accurately processing, updating, organizing, and maintaining information. I pay close attention to details and make sure records and documentation are complete and properly maintained.
Experience: 5 - 10 years
Experienced in handling professional email communication, responding to inquiries, providing updates, coordinating with clients and internal teams, and making sure important messages and concerns are properly addressed and followed up.
Experience: 5 - 10 years
Led daily team operations with a strong focus on people management, performance, and service delivery. Managed KPIs and SLAs, provided onboarding, training, coaching, and mentorship, and handled performance concerns. Experienced in chargeback and claims processing, collections support, reconciliation, SOP updates, compliance, stakeholder coordination, and process improvement.
Experience: Less than 6 months
I have 3 years of direct outbound sales and telemarketing experience, engaging prospects, identifying their needs, presenting products or services, handling objections, following up on leads, and working toward sales targets.
Experience: 5 - 10 years
Experienced in tracking KPIs, SLAs, productivity, quality, and other performance metrics. I use performance results to identify gaps, provide coaching, and help teams stay on track with their goals.
Experience: Less than 6 months
Experienced in handling documentation, reports, follow-ups, coordination, and day-to-day operational tasks. I am organized, dependable, and comfortable managing multiple responsibilities.
Experience: Less than 6 months
Experienced in handling collection-related processes, including customer follow-ups, payment concerns, account inquiries, and coordination with internal teams to resolve outstanding issues.
Experience: 1 - 2 years
Experienced in monitoring work quality against established processes and standards, identifying gaps, providing constructive feedback, and helping employees improve their performance and accuracy.
Experience: 5 - 10 years
Experienced in preparing and maintaining operational and performance reports, organizing data, tracking results, and using Excel to monitor information and support day-to-day decision-making.
Experience: Less than 6 months
Experienced in coordinating meetings and schedules using tools such as Outlook and Microsoft Teams, including sending invitations, organizing discussions, and keeping track of necessary follow-ups.
Experience: 5 - 10 years
Experienced in handling customer concerns through phone and email, including complaints, payment issues, claims, and unresolved concerns. I remain professional, listen carefully, and work toward a clear and appropriate resolution.
Experience: Less than 6 months
Experienced in communicating with clients and stakeholders, providing regular updates, addressing concerns, coordinating with internal teams, and helping maintain positive and professional working relationships.
Experience: Less than 6 months
Experienced in managing multiple responsibilities, prioritizing tasks, meeting deadlines, and ensuring that important customer, client, team, and operational requirements are completed on time.
Experience: Less than 6 months
Experienced in coordinating meetings and schedules using tools such as Outlook and Microsoft Teams, including sending invitations, organizing discussions, and keeping track of necessary follow-ups.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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