Jaime

Customer Success & Membership Lifecycle Strategist | Membership & Subscription B

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,113.60/month)

Bachelors degree

Last Active

April 25th, 2026 (9 days ago)

Member Since

August 17th, 2018

Profile Description

Customer Success Manager for membership and subscription businesses. 10+ years with founders, coaches, and authors who run programs people actually pay to stay in.

I know where members stall, get stuck, or quietly disappear before renewal. My job is to spot it before you do.

Two recent wins:

For a global entrepreneurial program, I cut first-month churn roughly in half. New members got a personal SMS and email fro ---------- in week 1, then check-ins at week 4 and month 3. Most memberships lose people in the first 30 days because no one notices they're loosing interest. I made sure someone noticed. (Tracked member counts and drop-offs from ---------- , implemented the new sequence in 2025.)

For a personal development class, 90% of participants gave 4.5 to 5 star ratings across the last three cohorts. The shift came from tracking members' click rate and making feedback a real conversation, not a form people ignored.

How I work

I work inside the platforms you already use (GoHighLevel, Kartra, Groove). I map the full member journey, then build simple dashboards in Google Sheets, Notion, Click-up, Airtable, or Slack. You see attendance, login patterns, and renewal risk in one view. No more guessing who's about to leave.

You stop firefighting. I catch cancellations in week 3, not after they unsubscribe. You get time back. The data starts telling a clear story.

Admin and operations

The CSM work only holds up if the operations underneath it run quietly. So I also handle the inbox, the calendar, content scheduling, event logistics, and the recurring admin that eats your week. I connect your tools so data flows where you need it, and I keep communications, events, and content publishing on a steady rhythm. You stop being the bottleneck. Issues get resolved before they reach you.

Why personal development

Personal growth is my own practice, not a niche I picked because it pays. I read, I do the work, I've watched my own life change because of programs like the ones you run. When a member sticks around long enough to have their breakthrough, that matters to me beyond the invoice.

More people in personal development, fewer people quitting in week 2. That's the work I want to be doing.

If your membership is growing but renewals aren't, send me a message and tell me what's broken in your member journey. I'll tell you within 48 hours whether I'm the right fit.

Top Skills

Office and Administration » Team Leadership

Experience: 2 - 5 years

Other Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Project Management

Experience: 5 - 10 years

Marketing » GoHighLevel

Experience: 2 - 5 years

Marketing » Kartra

Experience: 2 - 5 years

Basic Information

Age: 49

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao del Sur

Tests Taken: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”

Samori Coles

SEE MORE REAL RESULTS

“They are wonderful highly skilled people”

- Shepard Humphries

see more real results

BENCHMARKS

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jobseekers/info

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Jaime

Customer Success & Membership Lifecycle Strategist | Membership & Subscription B

Overview

Profile Description

Top Skills

Office and Administration » Team Leadership

Other Skills

Professional Services » Management Services » Customer Support Management

Project Management

Marketing » GoHighLevel

Marketing » Kartra

Marketing » Social Media Management » Community Moderation

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Email Management

Office and Administration » Personal Assistant

Marketing » Appointment Setting

Office and Administration » Calendar Management » Scheduling

Coaching » Training and Development

Office and Administration » AI Tools

Basic Information