I am a Registered Nurse in the Philippines with nearly 6 years of combined experience in healthcare, financial collections, and customer service. I have almost 2 years of clinical experience in hospital and clinic settings, nearly 3 years of healthcare BPO experience as a Nurse Medical Information Specialist supporting a U.S. pharmaceutical company, and around 3 years of experience in U.S. financial collections.
As a Nurse Medical Information Specialist, I provided medical information to patients and healthcare professionals, documented and reported adverse events (AEs) and product technical complaints (PTCs), handled complex medical inquiries, and ensured HIPAA compliance. I also prepared and sent approved medical information, including FAQs, standard response documents, literature, and customized responses.
I also worked as a Patient Scheduling Coordinator, where I scheduled, confirmed, rescheduled, and canceled patient appointments, managed patient communications, and coordinated with medical assistants and healthcare providers regarding medication refills, prior authorizations, and other non-clinical requests.
In financial collections, I handled U.S. credit card and auto loan accounts through inbound and outbound calls. I assisted customers with overdue balances, payment concerns, payment arrangements, and Promise to Pay commitments while accurately documenting account notes and follow-ups.
I am detail-oriented, organized, and patient-focused, with strong communication and customer service skills. I am comfortable handling healthcare administration, collections, documentation, and customer interactions in fast-paced virtual environments.
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
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