Hi, I'm Mary Ann.
I'm a reliable and detail-oriented General Virtual Assistant with a strong background in administrative support, customer support, data entry, and e-commerce assistance. I enjoy helping business owners stay organized by managing daily tasks, maintaining accurate records, supporting customers through written communication, and providing dependable virtual assistance.
I bring 9 years of professional experience as a Real Estate Title Examiner, where I reviewed high-volume legal documents, verified property records, maintained confidential information, and delivered accurate results under strict deadlines. This experience strengthened my attention to detail, research skills, organization, and ability to work independently.
I also have 3 years of remote customer support experience, assisting customers through written communication in a fast-paced online environment. This strengthened my communication, problem-solving, and relationship-building skills while providing professional and timely support.
To expand my skills in e-commerce, I built my own Shopify portfolio store, where I gained hands-on experience with product research, product listing, writing SEO-friendly product descriptions, basic Shopify customization, and store optimization. This portfolio reflects my commitment to continuous learning and my ability to adapt to new tools and business needs.
I'm proficient in Microsoft Excel, Google Sheets, Google Docs, Google Drive and Canva, and I'm comfortable managing data, organizing files, formatting documents, conducting web research, and supporting day-to-day business operations.
What I Can Help You With
Administrative Support
• Data Entry & Data Management
• Administrative Support
• Inbox &
• File & Document Organization
• Document Formatting
• Microsoft Excel & Google Sheets
• Google Workspace
• Web Research
Customer Support
• Customer
• Responding to Customer Inquiries
• Live Chat Support
• Order Status Assistance
• Professional Written Communication
• Problem Resolution
Shopify & E-commerce Support
• Product Research
• Product Listing
• SEO-Friendly Product Descriptions
• Basic Shopify SEO Optimization
• Product Information Updates
• Basic Shopify Store Customization
Tools
• Shopify
• Microsoft Excel
• Google Sheets
• Google Docs
• Google Drive
• Canva
I'm committed to delivering accurate, organized, and dependable support while continuously learning new tools and improving my skills. I'm looking for opportunities as a General Virtual Assistant, Administrative Support Specialist, Customer Support Representative, Data Entry Specialist, or Shopify Virtual Assistant, where I can contribute to your business and grow as part of your team.
Experience: 5 - 10 years
9 years of experience as a Real Estate Title Examiner (2013–2022), reviewing deeds, mortgages, liens, foreclosure reports, and title searches across all US states. Conducted detailed document analysis, verified property ownership and chain of title, and ensured accuracy in legal record reporting. Developed exceptional attention to detail and strong analytical skills through high-volume document review.
Experience: 2 - 5 years
Strong written communication skills with experience handling structured messaging and client interactions professionally. Clear, organized, and tone-aware communication style.
Experience: 1 - 2 years
Detail-oriented data entry specialist with hands-on experience in Excel audits, creating structured templates, and organizing data accurately. Assisted with file review, downloading/uploading records, and updating patient account statuses using AdvancedMD and CollaborateMD under supervision. Managed PDFs and maintained organized digital records in Google Drive, ensuring confidentiality and precision.
Experience: 1 - 2 years
Managed digital files and organized structured folders for easy access and workflow efficiency. Downloaded and uploaded PDF documents, maintained accurate file naming systems, and ensured proper documentation of sensitive information.
Experience: 1 - 2 years
Organized and audited spreadsheets, created structured tables, formatted data, and supported reporting tasks. Strong attention to detail when handling large datasets and verifying information accuracy.
Experience: 5 - 10 years
Formatted and edited documents, created reusable templates, structured reports, and ensured professional document presentation.
Experience: 1 - 2 years
Conducted basic online research and organized findings clearly to support documentation, reporting, and content tasks.
Experience: Less than 6 months
Reviewed website content and documents for spelling, grammar, formatting, and consistency.
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Maintained tracking sheets, organized structured data, and supported workflow management through organized spreadsheet systems.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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