Allan

General Virtual Assistant with CSR & Social Media Management skills

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

College Undergraduate

Last Active

July 15th, 2026 (7 days ago)

Member Since

February 19th, 2018

Profile Description

With 8+ years of professional experience in customer service, technical support, eCommerce support, administrative assistance, and digital marketing, I have built a strong foundation in delivering exceptional customer experiences while helping businesses streamline their operations. Since 2018, I have worked across various industries, providing support through email, chat, and phone while handling data entry, CRM management, technical troubleshooting, and back-office operations.

My experience includes supporting eCommerce brands by managing customer inquiries, order tracking, refunds, exchanges, replacements, subscription concerns, and shipping-related issues using industry-leading help desk platforms such as Gorgias, Zendesk, Freshdesk, Re, and Zoho Desk. I have also worked with Shopify to review orders, update customer information, add order notes, and assist with order management, ensuring a seamless customer experience.

In addition to customer support, I expanded my expertise into CRM management, GoHighLevel (GHL), marketing automation, funnel and website building, email marketing, and customer relationship management, enabling me to support both customer success and business growth. I enjoy optimizing workflows, improving processes, and creating systems that help businesses operate more efficiently.

Throughout my career, I have developed and strengthened the following key skills:

eCommerce Customer Support
Customer Service (Email, Chat & Phone Support)
Technical Support & Troubleshooting
Shopify Order Management
CRM Management
GoHighLevel (GHL) Specialist
Sales Funnel & Website Building<8efe80624d780eba0c6493ec45140364>Email Marketing & Marketing Automation
Help Desk Platforms: Gorgias, Zendesk, Freshdesk, Re & Zoho Desk
Data Entry & Back Office Administration
Calendar & Administrative Support
Documentation & Process Management
Detail-Oriented with Strong Organizational Skills
Goal & Growth-Oriented Mindset
Excellent Time Management
Tech-Savvy & Fast Learner
Adaptable and Versatile Across Different Roles
Strong Integrity and Professional Work Ethic
Open-Minded and Receptive to Feedback

I am passionate about continuous learning and committed to delivering exceptional service while helping businesses improve their operations and customer satisfaction. Whether it's providing world-class customer support, managing CRM systems, building sales funnels, creating websites, or automating business processes, I take pride in delivering reliable, efficient, and results-driven solutions.

Top Skills

Experience: Less than 6 months

Experience: 5 - 10 years

Experience: Less than 6 months

Other Skills

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: 1 - 2 years

Experience: Less than 6 months

Experience: Less than 6 months

Experience: 6 months - 1 year

Experience: Less than 6 months

Experience: 1 - 2 years

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
31
Gender
Male
Website
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Address
Davao City, Davao Del Sur
Tests Taken
IQ
Score:  125
DISC
Dominance: 29
Influence: 18
Steadiness: 36
Compliance: 18
English
C1(Advanced)
Government ID
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