Installing and troubleshooting of software, hardware, operating system and networking
-Adobe Photoshop, Adobe Illustrator
Experience: 2 - 5 years
• Supervised and guided a team of 6 technical support specialists, ensuring high-quality service delivery and adherence to performance targets. • Coordinated daily team activities, managed schedules, and monitored ticket resolution to maintain SLA compliance. • Provided coaching, mentoring, and training to team members to enhance technical expertise and customer service skills. • Acted as the primary escalation point for complex technical issues, collaborating with service center teams to implement timely resolutions. • Developed and maintained knowledge base articles and support documentation to streamline troubleshooting processes. • Ensured effective communication between the support team and other departments to align goals and improve service delivery.
Experience: 5 - 10 years
Experience: 5 - 10 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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