I am a Ph Registered Nurse and Licensed Professional Teacher bridging the gap between healthcare expertise and corporate training. With over 10 years in the healthcare BPO sector, I specialize in training delivery, quality audit, and clinical process management across major healthcare lines, including worker's compensation, clinical code reviews, and pre-authorizations.
Experience: 5 - 10 years
Strong grasp of clinical terms, medical coding reviews, and strict adherence to HIPAA and patient data confidentiality
Experience: 5 - 10 years
Experience: 1 - 2 years
Expertise in verifying member eligibility, tracking benefits, and managing prior authorization requests in compliance with healthcare regulations.
Experience: 2 - 5 years
Experienced in setting up instructional quality processes, conducting audits, and reviewing final outputs for client submission.
Experience: 2 - 5 years
Capable of managing daily attendance, developing strategies to achieve operational goals, and minimizing team attrition.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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