Detail-oriented Senior Quality Assurance Specialist with extensive experience driving quality standards, process compliance, and operational excellence across high-volume technical support, media, and billing accounts. Skilled in call and chat monitoring, calibration sessions, root-cause analysis, and data-driven performance management to elevate customer satisfaction and team KPIs.
Experience: 5 - 10 years
Scheduling meetings, calibration sessions both internal and external
Experience: 5 - 10 years
FMEA
Experience: 5 - 10 years
Experience: 2 - 5 years
Video editing and creation for personal channel
Experience: 5 - 10 years
Experience: 5 - 10 years
Data reporting and presentation QA Talk sessions Creating updates
Experience: 5 - 10 years
DSAT analysis Tool compliance analysis
Experience: 2 - 5 years
Video creation for personal channel
Experience: 2 - 5 years
generating data report
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