Results-driven Casino & Hospitality Operations Manager with 12+ years of leadership in surveillance, asset protection, and technical systems optimization. Skilled in designing reporting frameworks, eliminating inefficiencies, and leading multicultural teams in high-pressure environments. Combines advanced IT expertise with deep casino operations knowledge to deliver compliance, risk mitigation, and operational excellence.
Experience: 5 - 10 years
Over 12 years of advanced Excel use in casino operations and surveillance management. Expert in building automated reporting frameworks, KPI dashboards, and VBA-driven tools to eliminate manual inefficiencies. Designed custom solutions such as incident tracking systems, employee performance metrics, and live data conversion engines, supporting compliance and asset protection across large multicultural teams.
Experience: 5 - 10 years
Designed and maintained MS Access databases for surveillance logs, disciplinary records, and operational workflows. Automated reporting and analysis through VBA, improving efficiency and reducing manual errors.
Experience: 5 - 10 years
12+ years handling sensitive casino surveillance and operational data. Built custom reporting systems in Excel and MS Access (VBA) to track incidents, KPIs, and compliance metrics. Ensured accuracy, security, and accessibility of high‑stakes operational data.
Experience: 5 - 10 years
10+ years managing professional communication via Outlook. Coordinated executive correspondence, incident reporting, and departmental updates across multicultural teams.
Experience: 5 - 10 years
10+ years managing surveillance and casino management systems. Skilled in configuring, monitoring, and troubleshooting Avigilon, iTrak, Synectics, and CMS platforms. Ensured compliance, asset protection, and operational continuity across large-scale environments.
Experience: 5 - 10 years
12+ years leading multicultural teams in casino and hospitality operations. Directed surveillance departments, enforced compliance policies, and managed recruitment, onboarding, and disciplinary processes. Skilled in aligning staff performance with organizational goals under high‑pressure environments.
Experience: 5 - 10 years
12+ years analyzing casino operations workflows and technical systems. Designed custom reporting frameworks, KPI dashboards, and VBA-driven tools to eliminate inefficiencies. Conducted incident investigations and data analysis to support executive decision-making.
Experience: 5 - 10 years
12+ years directing surveillance and casino operations. Designed SOPs, enforced compliance policies, and streamlined workflows through technical tools (Excel VBA, MS Access). Skilled in coordinating cross‑departmental projects and managing multicultural teams.
Experience: 5 - 10 years
8+ years preparing executive presentations and training materials. Designed visual briefs for cross‑departmental meetings, policy enforcement sessions, and operational updates.
Experience: 5 - 10 years
10+ years creating professional reports, executive briefs, and compliance documentation. Skilled in formatting corporate intelligence reports and structured disciplinary records for clarity and consistency.
Experience: 5 - 10 years
Managed casino patron accounts and operational records. Oversaw reporting systems, incident logs, and compliance documentation to ensure accuracy and integrity in high‑stakes environments.
Experience: 5 - 10 years
10+ years managing professional communication, scheduling, and coordination across multicultural teams. Experienced in handling executive correspondence and aligning departmental operations.
Experience: 5 - 10 years
Applied CRM principles in casino operations by analyzing patron behavior, win/loss margins, and VIP trends. Supported executive decision‑making with structured intelligence reports.
Experience: 5 - 10 years
Managed large cross‑functional teams across surveillance, security, and casino operations. Oversaw shift rosters, performance evaluations, and incident resolution. Known for fostering collaboration between departments and maintaining operational efficiency in fast‑paced international settings.
Experience: 5 - 10 years
Familiar with low-code application development principles. Applied similar methodologies in building custom MS Access VBA tools and casino reporting systems.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.