Inventory and Supply Chain professional with 4+ years of experience managing end-to-end fulfillment operations across D2C and B2B channels. I specialize in keeping inventory accurate and orders moving from coordinating purchasing, and dispatch across multiple suppliers and 3PL partners simultaneously, while flagging risks before they turn into delays or stockouts.
In my most recent role as Inventory & Fulfillment Officer for an Australian pet food brand, I managed 100+ SKUs across D2C and B2B channels, maintaining greater than 99% stock accuracy through regular audits and cycle counts. I reduced stockout incidents by roughly 90% through demand forecasting and replenishment planning tied to sales trends and seasonal promotions, and I reviewed 750+ orders weekly to ensure accurate pick, pack, and dispatch. I coordinated with 10 warehouses/3PLs and 4 courier partners, achieving a greater than 94% on-time delivery rate, and worked cross-functionally with Accounting and Customer Service to resolve order discrepancies. I also led process improvements — including First-Expiry-First-Out (FEFO) rotation — that cut overstock by 30% and reduced product wastage.
Before that, I built a strong foundation in customer-facing operations: resolving 50+ daily customer inquiries via
What I bring to a team:
Hands-on IMS/ERP experience: Cin7 Core & Omni, NetSuite, Shopify, Inventory Planner
Multi-channel coordination across WhatsApp,
Customer service via
Demand forecasting, replenishment planning, and cycle counting/stock audits
Order fulfillment operations (pick, pack, dispatch) at volume, across retail and bulk channels
3PL and courier coordination, SLA management, and shipment discrepancy resolution
Monthly inventory reporting, KPI tracking (turnover, accuracy, lead time), and month-end reconciliation
Cross-functional collaboration with Accounting, Customer Service, and warehouse teams
Advanced Excel (XLOOKUP, Pivot Tables, data analysis), ClickUp (Certified Power User),
Comfortable adopting new tools and AI-driven workflows, and proactive about suggesting process improvements
I'm looking for my next role in inventory management, supply chain coordination, or fulfillment operations — ideally with a D2C, B2B, or e-commerce brand — where I can keep operations accurate, efficient, and scalable.
Experience: 2 - 5 years
Managed end-to-end inventory control for 100+ SKUs across D2C and B2B channels for 4+ years, maintaining greater than 99% stock accuracy through regular audits and cycle counts. Used Cin7 Core (IMS/WMS) as my primary system, reconciling data across Shopify, Inventory Planner, and 3PL IMS platforms.
Experience: 2 - 5 years
Coordinated inbound and outbound logistics with 10 warehouses/3PLs and 4 courier partners to meet SLAs, achieving a greater than 94% on-time delivery rate. Monitored shipments daily, proactively resolving discrepancies and delays before they impacted customers.
Experience: Less than 6 months
Initially served as the primary point of contact for B2C customers, resolving 50+ inquiries, complaints, and order-related concerns daily, contributing to a 98%+ customer satisfaction rating. Subsequently managed the B2B interactions of the business to ensure order details are coordinated between the business, their warehouse, and the freight.
Experience: Less than 6 months
Conducted quality assurance checks on inventory processes and customer interactions as part of a dedicated QA role, ensuring compliance with company standards. Continued QC coordination with suppliers and 3PLs in later inventory roles, maintaining quality metrics above 95?rlier in my career.
Experience: Less than 6 months
Oversaw order fulfillment operations reviewing 750+ orders weekly, ensuring timely and accurate pick, pack, and dispatch for both retail and bulk orders, and coordinating misdirected picks to the appropriate 3PL in a timely manner.
Experience: Less than 6 months
Coordinated production, purchasing, and fulfillment end-to-end across D2C and B2B channels, chasing status updates from multiple suppliers and 3PLs simultaneously via WhatsApp, email, and chat. Flagged production or shipping risks before they became delays.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.