John

Customer Service / Admin Support

mark as hired

Overview

Looking for full-time work (9 hours/day)

at $4.92/hour ($1,080.00/month)

Bachelor's degree

Last Active

August 28th, 2026 (7 days ago)

Member Since

June 22nd, 2026

Profile Description

I am self-driven and hardworking individual who has over a decade of experience providing professional, efficient and high-quality service to various call centers and clients. I am a fast learner and can work with little or no supervision.

Niches:
• Trainer for new hires
• Customer Service
• Phone Support
• Admin Support
• Data Entry
• Email Support
• Technical Support
• Escalation Support

Experiences:
- Designed and delivered structured training sessions to help new employees quickly adapt to company processes, systems, and culture.
- Provided hands-on guidance in customer service, product knowledge, and workplace tools to ensure competence and confidence in new hires.
- Acted as a point of contact for questions, offering ongoing support during the probationary period.
- Assessed progress through evaluations, feedback sessions, and practical assessments.
- Gathered feedback from trainees to refine training materials and improve efficiency.
- Customer service representative for over a decade at various call centers in the Philippines.
- Email and customer service support in the banking industry.

Tasks I have handled:
- Handle escalation calls
- Guide new employees through company policies, culture, and expectations.
- Align training with recruitment goals, compliance requirements, and retention strategies.
- Taking inbound and outbound calls.
- De-escalate and provide immediate feedback to complaints and generate reports.
- Email management
- Handling calendars, scheduling appointments, and doing research.
- Responding to inquiries and answering questions about products, services, policies, and procedures.

Tools I am familiar with:
- Google Docs, Google Sheets, Google Calendar
- MS Teams, Whatsapp, Slack and Skype for Communications
- Instagram and Facebook
- Ring Central
- Calltools, CRM
- Zendesk and Livechat
- Avaya tools
- Microsoft
- Shopify and Shopify Inbox

I have the skills, knowledge and experience. Message me if you need help, and I look forward to working with you!

Top Skills

Office and Administration » Reliability

Experience: 2 - 5 years

Other Skills

Office and Administration » Flexibility

Experience: 2 - 5 years

Office and Administration » Computer Literacy

Experience: 2 - 5 years

this is mostly what we do as a banker

Office and Administration » Time Managment

Experience: 2 - 5 years

Office and Administration » Self-motivation

Experience: 2 - 5 years

i need to motivate myself for my bankers for them to to reflect on what i do specially absenteeism focusing in class.

Office and Administration » Adaptability

Experience: 2 - 5 years

we always adapt on every environment that we are in because of the different personalities of our bankers that we trained

Office and Administration » Creativity

Experience: 2 - 5 years

as a banker we always think out of the box to please our costumer

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address: Taguig City, Metro Manila

Tests Taken: IQ
Score: 97: DISC
Dominance: 29
Influence: 13
Steadiness: 45
Compliance: 13: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”

Judy Bass

SEE MORE REAL RESULTS

“This will change your business!”

- Atiba

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0331
Total Execution Time	0.0347

GET DATA

No GET data exists

MEMORY USAGE

1,612,696 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/5110952

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0228 seconds) (Show)

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0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

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