Patricia

Virtual Assistant – Healthcare & Technical Support

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.05/hour ($976.00/month)

Associates degree

Last Active

August 20th, 2026 (8 days ago)

Member Since

June 19th, 2026

Profile Description

Hi, I’m Patricia, a US Healthcare operations professional with over seven years of experience supporting members, agents, and clients in customer service, escalation management, team leadership, and quality analysis.

I started in DTC/Application Intake, verifying enrollment data and eligibility. From there, I moved into frontline CSR support, handling calls about copays, benefits, premiums, and status. My ability to resolve complex issues led me to the Member Escalation Team, where I managed irate members and supported escalated concerns.

I was promoted to Flex Supervisor, guiding agents on performance, monitoring calls, and tracking KPIs. As a Taskforce Agent, I investigated member complaints, performed deep-dive analysis, and recommended solutions. Later, as a Supervisor of Operations, I led MET agents, joined client meetings, and participated in call calibrations to ensure quality alignment.

I also worked as a Quality Analyst, monitoring calls, analyzing Net Promoter Score (NPS) and sentiment data, and joining calibration sessions to keep evaluations consistent. This role strengthened my ability to identify performance gaps and provide actionable feedback to improve service delivery.

Most recently, I expanded into Technical Support, assisting members with website issues, providing chat-based support, and ensuring HIPAA compliance.

Highlights
• 7+ years of experience in healthcare customer service, technical support, and quality analysis, with a career path from CSR to Supervisor to QA Intern
• Skilled in escalation management, monitoring performance data, and coaching teams to exceed KPIs
• Proficient in Salesforce, Zendesk, Citrix, LivePerson, and internal workflow tools
• Experienced with collaboration platforms such as Microsoft Teams, Zoom, and Slack
• Known for leadership, accuracy, and organization, consistently delivering results that improve customer satisfaction and team efficiency

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Skilled in troubleshooting, resolving technical issues, and guiding clients through solutions.

Customer Support » Customer Service

Experience: 5 - 10 years

Delivered empathetic, accurate support that built trust and improved satisfaction.

Office and Administration » Citrix

Experience: 5 - 10 years

Extensive daily use for secure remote access, workflow management, and application support in enterprise environments.

Other Skills

Office and Administration » Communication

Experience: 5 - 10 years

Strong written and verbal communication, ensuring clarity and professionalism in client interactions.

Office and Administration » Quality Assurance

Experience: 6 months - 1 year

Monitored calls, analyzed NPS data, sentiments data and supported calibration sessions to enhance performance.

Customer Support » Product Knowledge

Experience: 5 - 10 years

Utilized internal knowledge bases to provide accurate information and streamline support processes.

Office and Administration » Team Leadership

Experience: 2 - 5 years

Supervised agents, coached performance, and handled escalations to exceed KPIs.

Marketing » CRM » Zendesk

Experience: Less than 6 months

Handled support tickets daily, resolved customer issues, and maintained service quality through efficient ticket management.

Office and Administration » Organization

Experience: 5 - 10 years

Managed schedules, tasks, and priorities effectively to keep operations smooth and efficient.

Marketing » CRM » Salesforce

Experience: Less than 6 months

Basic experience managing customer accounts and tracking interactions. Familiar with navigation and reporting features.

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santo Tomas, Batangas

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Info )	0.0650
Total Execution Time	0.0670

GET DATA

No GET data exists

MEMORY USAGE

1,627,224 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/5105005

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0346 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0027	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5105005' LIMIT 1
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0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0028	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '5105005' AND `is_private` = 1
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0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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