Sheena

12-Year Healthcare BPO Pro | Remote Admin & Customer Support | Aspiring Bookkeep

Verified

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Overview

Looking for part-time work (4 hours/day)

at $5.81/hour ($560.00/month)

Bachelor's degree

Last Active

July 11th, 2026 (2 days ago)

Member Since

June 16th, 2026

Profile Description

I am a dedicated and detail-oriented professional with over 12 years of experience in the healthcare BPO industry, having supported major accounts including GE Healthcare, OptumRx and Blue Cross Blue Shield.

I recently completed training in General Virtual Assistance and QuickBooks Bookkeeping, giving me a solid foundation in financial record management and remote administrative support. While bookkeeping is still a growing skill for me, I am committed to applying what I have learned and improving with every project I take on.

I am now fully focused on transitioning to remote work whether full-time or part-time, where I can contribute strong work ethic, communication skills and organizational ability to support clients who need reliable, professional and trustworthy help. I am a fast learner who welcomes feedback and is always willing to go the extra mile.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Experienced in email support and customer service, handling inquiries from clients, vendors, operations managers, and internal teams. Skilled in managing high-volume email correspondence, resolving issues, providing timely updates, coordinating with stakeholders, and maintaining professional communication while ensuring customer satisfaction and service excellence.

Office and Administration » Data Entry

Experience: 2 - 5 years

As an Email Support Representative for GE Healthcare, I managed professional email communications with clients, vendors, operations managers, and local teams. My responsibilities included responding to inquiries, coordinating service requests, resolving concerns, providing updates, and ensuring timely follow-ups. I maintained accurate records, collaborated with cross-functional teams, and delivered excellent customer service while meeting quality and turnaround time standards.

Customer Support » Customer Service

Experience: 10+ years

With 12 years of experience in the BPO Industry, I bring exceptional expertise in customer service, patient support, administrative tasks, scheduling and handling sensitive information with accuracy and professionalism. I am now leveraging my experience to provide reliable, detail oriented and result driven Virtual Assistant services that help businesses operate efficiently and deliver outstanding customer experiences.

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Experienced in providing real-time assistance, responding to inquiries, coordinating with stakeholders, resolving issues, and ensuring effective communication through Microsoft Teams.

Office and Administration » Administrative Support

Experience: 2 - 5 years

Office and Administration » Time Management

Experience: 2 - 5 years

Marketing » Sales » Order Management

Experience: 2 - 5 years

I supported order management processes by coordinating with clients, vendors, operations managers, and local teams through email communication. I monitored order and service request status, provided timely updates, ensured accurate documentation, followed up on pending requests, and assisted in resolving order-related concerns to support efficient operations and customer satisfaction.

Accounting » Quickbooks

Experience: Less than 6 months

Learned basic bookkeeping principles and accounting workflows. Trained in recording financial transactions and managing ledgers. Exposure to invoicing and expense tracking. Understanding of accounts payable and accounts receivable fundamentals.

Accounting » Bookkeeping

Experience: Less than 6 months

I have completed Quickbooks training for bookkeeping, gaining knowledge in recording financial transactions, managing invoices, tracking expenses and understanding basic accounting processes such as accounts payable and accounts receivable. This training has strengthened my attention to detail and accuracy in handling financial data, and I am now eager to apply these skills in an entry-level bookkeeping or virtual assistant role.

Basic Information

Age: 39

Gender: Female

Website: Sign Up with Pro Account to View

Address: Dumaguete, Negros Oriental

Tests Taken: IQ
Score: 82: DISC
Dominance: 54%
Influence: 12%
Steadiness: 20%
Compliance: 14%: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“My business would not be able to go forward if it was not for them”

Gaurab - Adhikari

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

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BENCHMARKS

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Controller Execution Time ( Jobseekers / Info )	0.0465
Total Execution Time	0.0481

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URI STRING

jobseekers/info/5096369

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0337 seconds) (Show)

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0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

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