Hi, I'm Angelica Daño, a results-driven professional based in the Philippines who help businesses operate more efficiently and grow with confidence.
My approach goes beyond simply following instructions or completing assigned tasks. I take the time to understand a client's goals, identify opportunities, and deliver work that creates measurable value-whether that means saving time, improving organization, increasing audience engagement, strengthening customer relationships, or supporting business growth.
Clients can expect someone who is:
- Reliable and consistent
- Organized and detail-oriented
- Proactive in identifying solutions
- Clear and professional in communication
- Adaptable to different tools, industries, and workflows
- Focused on quality, deadlines, and business results.
If you're looking for a dependable professional who can help reduce your workload and contribute meaningfully to your business, I'd be happy to connect.
Experience: 2 - 5 years
Over a year of experience in customer service and more than two years of outbound calling in the healthcare industry. Skilled in handling customer inquiries, resolving concerns, updating records, and providing professional and compassionate support.
Experience: 2 - 5 years
Applied active listening skills in healthcare customer service by understanding providers concerns, gathering accurate information, and providing clear and effective assistance
Experience: 1 - 2 years
•Conducted outbound calls while maintaining professionalism and compliance with company policies. •Verified provider information to ensure all records were accurate, complete, and up to date. .Maintained confidentiality of provide’s information and adhered to data privacy standards.
Experience: 6 months - 1 year
Assisted healthcare providers through chat support by addressing inquiries, resolving concerns, and providing accurate information in a professional and empathetic manner.
Experience: 1 - 2 years
I have developed strong time management skills through handling multiple tasks in a fast-paced environment, ensuring that all duties are completed on time and in an organized manner.
Experience: 1 - 2 years
Experienced in updating providers databases, maintaining records, and ensuring information is accurate and up to date Managed customer records, updated account information, and maintained accurate documentation in company systems.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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