As an IT Support / Systems professional for atleast 16 years, I provided first-line technical support to users by troubleshooting hardware, software, network, and account-related issues.
Logging and tracked tickets, resolved incidents remotely or onsite, escalated complex problems when needed, and ensured timely resolution and proper documentation while maintaining excellent customer service.
I also administer with user account management, system access, and basic to advance related concerns, maintenance and infrastructure build out, and coordinating with vendors for hardware and software warranty.
I have several projects involving multiple clients like infrastructure build and services for localAD and azure, firewall management using fortinet, access point and wifi.controller via UniFi.
I was able to build ViCidial Calling system without prior training and make it through planning, change management, build out. As a result, it turns out to be the default calling system and call automation & IVR from my previous role.
Overall - my experience, skills, and acquired knowledge in IT Support field make me a good asset.
Experience: 10+ years
Experience: 10+ years
Experience: 5 - 10 years
Experience: 5 - 10 years
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.