Current Employment Status:
Hired Full Time on May 29, 2026

Carl

Customer Support Team Leader |Customer Support Specialist | Admin Support | Aspi

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $4.25/hour ($819.20/month)

Bachelor's degree

Last Active

July 11th, 2026 (5 days ago)

Member Since

March 8th, 2026

Profile Description

I provide reliable administrative and customer support to businesses that need organized, responsive, and detail-focused assistance. With over 6 years of experience in the BPO industry and 2 years as an Operations Team Leader, I help teams manage daily operations, handle client communication, and keep workflows running smoothly.

My experience includes high-volume customer support, email and chat handling, data entry, reporting, scheduling, and escalation management. I have worked with tools such as Salesforce, Sabre GDS, Microsoft Office, and CRM systems to track performance, manage client data, and deliver accurate reports. I am comfortable handling 80+ interactions per day while maintaining quality and efficiency.

I am available full-time, 40 hours per week, and operate in the Philippines time zone (GMT+8). I am open to long-term remote work and prefer a stable role where I can contribute consistently and grow with the company.

I am committed to being dependable, proactive, and easy to work with. I take ownership of my tasks, meet deadlines, and ensure that work is done correctly the first time. I value clear communication, accountability, and delivering results that support business goals.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Professional handling of customer emails, ensuring clear communication, timely responses, and issue resolution.

Customer Support » Chat Support

Experience: 5 - 10 years

Experienced in real-time chat support, managing multiple conversations while maintaining accuracy and customer satisfaction.

Customer Support » Customer Service

Experience: 5 - 10 years

6+ years of experience in customer service, including 2 years as a Team Leader. Skilled in handling high-volume support, resolving escalations, and maintaining service quality. Experienced with CRM tools such as Salesforce and Sabre GDS, along with other business systems. Committed to delivering efficient, accurate, and customer-focused solutions.

Other Skills

Office and Administration » Email Handling

Experience: 1 - 2 years

Experienced in handling high-volume emails with a focus on timely responses, organization, and clear communication. Skilled in prioritizing tasks and ensuring accurate and professional email support.

Office and Administration » Data Entry

Experience: Less than 6 months

Accurate and detail-oriented in data entry and record management. Ensures data integrity and timely completion of tasks.

Office and Administration » Travel Planning » Sabre

Experience: 1 - 2 years

Support agent specializing in pricing and ticketing. Experience using Sabre GDS for travel-related account support and system navigation.

Office and Administration » Team Leadership

Experience: 1 - 2 years

Led teams, monitored performance, provided coaching, and ensured team targets and KPIs were achieved.

Professional Services » Management Services » Customer Support Management

Experience: 1 - 2 years

Experienced in handling administrative tasks such as data entry, documentation, scheduling, and email management while ensuring accuracy and organization.

Customer Support » Healthcare

Experience: 1 - 2 years

I have 1–2 years of experience in healthcare insurance customer support, specializing in PPO (Preferred Provider Organization) plans on the provider-facing side. I handle inbound calls from healthcare providers verifying patient eligibility and benefits prior to rendering services. My core responsibilities include: Eligibility & Benefits Verification – Confirming patient coverage, plan details, and benefit limitations based on CPT codes provided by the provider. Claims Processing & Inquiry – Reviewing and addressing claim-related concerns submitted by providers. Prior Authorization (Pre-Auth) – Processing and reviewing pre-authorization requests for required medical services. Coordination of Benefits (COB) – Identifying primary and secondary insurance coverage to ensure accurate billing and payment. Plan Review – Checking the specifics of a patient's plan to confirm if requested services are covered under their policy. I am experienced in communicating complex insurance information clearly and accurately to providers, ensuring they have everything needed to proceed with patient care efficiently and compliantly.

Office and Administration » Operation Management

Experience: 1 - 2 years

Managed day-to-day operations, handled multiple accounts, and ensured smooth workflow and client satisfaction.

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cebu City, Cebu, Cebu

Tests Taken: DISC
Dominance: 39 %
Influence: 7 %
Steadiness: 27 %
Compliance: 27 %

Government ID: Sign Up with Pro Account to View

“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0467
Total Execution Time	0.0484

GET DATA

No GET data exists

MEMORY USAGE

1,630,384 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4822627

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0330 seconds) (Show)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

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