PROFESSIONAL SUMMARY
IT professional with 13+ years of experience in technical support, system administration, and network infrastructure
management. Proven expertise in troubleshooting hardware and software issues, maintaining Windows and Linux servers, and
supporting POS systems in fast-paced environments. Skilled in Active Directory, network configuration, and IT operations
with a strong track record of improving system uptime and operational efficiency.
WORK EXPERIENCE
Golden Rural Bank of the Philippines - Cauayan City, Isabela
IT Assistant | February 2026 - Present
● Maintain and upgrade IT infrastructure including servers, networks, and workstations supporting daily banking operations
● Perform regular system backups and recovery procedures, ensuring data integrity and security
● Provide technical support to end-users, resolving issues efficiently and minimizing downtime
● Assist in implementing IT policies, compliance standards, and system improvements across branches
● Monitor and troubleshoot CCTV systems to ensure continuous security operations
Puregold Price Club - Santiago City, Isabela
Technical Support Supervisor | October 2023 - February 2026
● Supervised IT operations and maintained store-wide infrastructure including POS systems and servers
● Managed Windows Server and Ubuntu POS servers for stable system performance
● Administered domain accounts, user access, and network connectivity
● Led IT support team, ensuring timely resolution of technical issues across departments
● Strengthened system security through updates, antivirus management, and monitoring tools
● Improved system uptime by proactively identifying and resolving recurring technical issues
Puregold Price Club - Santiago City, Isabela
Technical Support Engineer | November 2017 – October 2023
● Installed, configured, and maintained hardware and software systems across store operations
● Troubleshot POS terminals, network connectivity, and workstation issues
● Managed network infrastructure including routers, switches, and access points
● Applied Windows security patches and maintained system performance
● Supported banking terminals and ensured stable transaction processing
● Configured IP addressing and maintained reliable internet connectivity
Bongao Cable TV Network and Internet - San Mateo, Isabela
IT Technician/Specialist | September 2013 – November 2017
● Installed and maintained internet connections for residential and business subscribers
● Configured and supported servers and network systems
● Performed troubleshooting for connectivity and hardware issues
● Maintained stable network performance and customer connectivity
EDUCATION
Bachelor of Science in Information Technology
Quirino State University – Diffun, Quirino
Graduated: April 2013
● Academic Awardee
CORE SKILLS
Technical Support & Troubleshooting | Network Administration (LAN/WAN, TCP/IP, DNS, DHCP) | Linux (Ubuntu Server)
| Windows Server Administration | Active Directory & Domain Management | POS Systems Support & Maintenance |
Hardware & Software Configuration | Remote IT Support / Helpdesk | Network Infrastructure (Routers, Switches, Firewalls)
Experience: 5 - 10 years
IT Support Specialist
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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