Marichel

I have 4+ years of experience as a Customer Service Representative in the BPO in

Verified

mark as hired

Overview

Looking for any work (6 hours/day)

at $4.71/hour ($672.00/month)

Associates degree

Last Active

April 17th, 2026 (15 days ago)

Member Since

February 24th, 2026

Profile Description

I am a results-driven Customer Service Representative with extensive experience in the BPO industry, handling retail, healthcare, telecommunications, and digital platform accounts. I bring strong communication skills, problem-solving ability, and a customer-first mindset to every interaction.

I began my BPO career supporting the Target retail account, where I processed refunds and returns, tracked orders, resolved customer concerns, activated gift cards, and provided compensation in accordance with company policies. This role strengthened my decision-making skills and attention to detail.

I also handled a healthcare account, coordinating directly with providers to verify member eligibility, confirm benefits, and locate the nearest hospitals or clinics available to members. This required accuracy, professionalism, and a high level of confidentiality.

Additionally, I supported a local telecommunications account for two years, assisting customers with billing inquiries, service concerns, and technical issues.

Currently, I work as a Customer Service Representative for one of the largest global music streaming platforms, where I manage refund requests, perform technical troubleshooting for app-related concerns, and ensure a smooth customer experience.

I am adaptable, quick to learn new systems, and committed to delivering excellent service while meeting performance metrics.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

I am a Customer Service Representative with strong expertise in delivering customer service excellence across retail, healthcare, telecommunications, and digital platform accounts. I specialize in handling refunds and returns, resolving billing and account concerns, verifying healthcare eligibility, and providing technical troubleshooting for mobile applications. With solid decision-making skills and a strong understanding of company policies, I ensure accurate resolutions while maintaining high customer satisfaction. I am adaptable, detail-oriented, and committed to creating positive customer experiences in every interaction.

Cloud Services » Google Cloud » Identity & Security

Experience: 2 - 5 years

I confidently make decisions based on company guidelines while keeping customers’ best interests in mind.

E-Commerce » Order processing

Experience: 2 - 5 years

Efficiently monitor and resolve customer orders, ensuring timely updates and satisfaction.

Other Skills

Marketing » CRM » Salesforce

Experience: Less than 6 months

I use CRM tools to track interactions, update records, and keep service organized and effective.

E-Commerce » Ebay » Customer Support

Experience: 2 - 5 years

I provide clear, helpful, and professional support through chat and email.

Customer Support » Technical Support

Experience: Less than 6 months

I help customers solve app-related problems by walking them step-by-step through solutions.

Customer Support » Healthcare

Experience: Less than 6 months

I verify healthcare coverage and eligibility, making sure everything follows company policy.

Basic Information

Age: 38

Gender: Female

Website: Sign Up with Pro Account to View

Address: Binangonan, Rizal

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0221
Total Execution Time	0.0235

GET DATA

No GET data exists

MEMORY USAGE

1,603,376 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4795634

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0121 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4795634' LIMIT 1
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0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

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