Results-driven Customer Service and Sales Professional with over 9 years of experience across
fintech, banking, insurance, healthcare, and digital media industries. Strong background in
outbound sales, cross-selling, cold calling, and high-volume customer engagement. Proven ability
to convert leads, upsell services, resolve complex concerns, and support business growth through
strong communication and relationship-building skills.
Experience: Less than 6 months
Customer-focused insurance professional who assisted 50–70 policyholders daily, conducted outbound sales to promote additional coverage, identified upselling opportunities to increase customer lifetime value, and consistently maintained high service and quality standards.
Experience: 1 - 2 years
Delivered end-to-end support for Stripe e-payment users, managed high-volume multi-channel communications, drove outbound cross-selling initiatives, educated clients on payment optimization tools to increase retention, and ensured strict compliance with financial security standards.
Experience: 1 - 2 years
Provided comprehensive administrative and operational support for daily clinic activities, executed cold-calling campaigns for appointment confirmations and patient reactivation, increased bookings through proactive outreach, managed professional communications and reporting, and supported social media engagement initiatives.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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