Mortgage Loan Modification Processor | Real Estate VA | Ex-JPMorgan Chase | 8+ Yrs Experience
I've spent the last 8+ years working in US mortgage lending and financial services, including 4 years at JPMorgan Chase in BGC Taguig. My experience spans mortgage quality auditing and loan modification processing for government-backed and private investor loans (Fannie Mae, Freddie Mac, FHA, VA).
I help US lenders, mortgage brokers, and real estate investors by:
Conducting end-to-end quality audits on mortgage files
Track deadlines and closing timelines
Ensuring compliance with investor guidelines and federal regulations
Analyzed modification terms, interest rates, and payment schedules
Processing final loan modifications and validating trial payments
Ensuring accurate and timely data entry and updates in servicing systems
Tools I Use:
Microsoft 365 | SharePoint | MSP (Mortgage Servicing Platform) Black Knight | Chase Answer | DW (Document Workspace) | DocuSign
Awards & Recognition:
JPMorgan Bayani Award (Home Lending) — 2022 & 2023
JPMorgan Outstanding Quality Performance — 2023
JPMorgan Closing Top Performer (Multiple Quarters) — 2023
Experience: 2 - 5 years
The basic rule of JPMorgan Chase is to document everything on all systems for easy access, footprint, and update for the higher-ups. Documetation serve as our strong ownership and accountability for every loan that we modify on our closing team.
Experience: 2 - 5 years
As an Operations Senior Specialist III or closer at JPMorgan, I processed the final modification of loans for Assets, Private, Fannie Mae, Freddie Mac, FHA, and VA.
Experience: 2 - 5 years
JP Morgan used automation for generating the Final Modification of the loan. As a closer, we double-check the generated modification against our guidelines and procedure for Asset, Private, Fannie Mae, Freddie Mac, FHA and VA Loans to ensure the automation is correct and did not miss a single thing.
Experience: 2 - 5 years
Served as a Closer for the final modification of loans and a Quality Specialist for US and Manila Mortgage underwiters.
Experience: 2 - 5 years
As an Operations Senior Specialist III in JPMorgan, we are required to enter valuable mortgage figures and data accurately into the newly migrated system in preparation for automation.
Experience: Less than 6 months
I served as a Quality Specialist IV at JPMorgan Chase, where I was responsible for conducting quality audits for Manila and US mortgage underwriters on asset and private loans.
Experience: 2 - 5 years
As a Closer at JP Morgan Chase, we ensure that there are no issues and discrepancies on escrow before closing the loan and sending it to the funding team. If we notice an error on the escrow, we immediately create a ticket or escalate to the escrow team for verification and proper action.
Experience: 2 - 5 years
As a closer at JP Morgan, we ensure the loan that we are working on has a clean title in accordance with our guidelines. If there are discrepancies, the loan cannot be closed and cannot be submitted for funding until it was resolved by our Title team.
Experience: 2 - 5 years
Belonged to the special project team of JPMorgan Chase that handled the creation of the Closing Loan Process and Procedure for the newly migrated system. We always set a meeting and brainstorm on what should be included and exluded on the process. Also, indicating our best practices and techniques for the benefit of the new hire.
Experience: 1 - 2 years
As a Senior Process Executive or Transfer Agent at Cognizant, I handle inbound or outbound calls to support our stock brokerage client. I provide information and guide shareholders on how to buy or sell shares online, transfer an account to another shareholder or broker, and participate in a corporate action.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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