Kenneth

Customer Support

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.31/hour ($1,024.00/month)

Bachelors degree

Last Active

July 11th, 2026 (5 days ago)

Member Since

November 19th, 2025

Profile Description

Hi, I’m ---------- !

I’m a Customer Support Specialist with 4+ years of experience providing multichannel support through phone, email, and chat. Throughout my roles from September 2020 to November 2025, I’ve worked across e-commerce, healthcare, rideshare, and fraud prevention, consistently delivering reliable, empathetic, and high-quality service.

What I Do

E-commerce Customer Support Specialist
- I handle customer inquiries across phone, chat, and email using platforms such as Gorgias, TikTok, Amazon, Walmart and Shopify. I resolve complaints, address product questions, troubleshoot technical issues, and process refunds, returns, exchanges, and replacements. I also manage order holds, verify customer information, prevent duplicate orders, and reduce chargebacks—all while protecting brand reputation and driving customer satisfaction.

Healthcare / Patient Support Experience
- I’ve served as the first point of contact for patients, providing accurate information about products, services, medical equipment, and home-delivery processes. I update patient records, handle order adjustments, and follow up to ensure complete resolution. Building trust and maintaining strong patient relationships has been a key part of my role.

Rideshare / Uber Support
- I assist Uber drivers with billing concerns, fare issues, service requests, account problems, and technical troubleshooting. I manage real-time requests using multiple tools, document every interaction, and consistently meet performance metrics. I also collaborate with internal teams to solve recurring issues and improve the overall driver experience.

Fraud Review & Verification
- I review and evaluate transactions to detect potential fraud, analyze key risk factors, and escalate emerging fraud patterns. I ensure all actions are accurately documented and follow strict screening guidelines to maintain compliance and performance standards.

Why Clients Choose Me?
- Strong communication skills
- Detail-oriented and organized
- Empathetic but efficient
- Skilled across multiple tools and platforms
- Consistent high performance and reliability
- Customer-first mindset in every interaction

I take pride in delivering accurate, timely, and professional support in fast-paced environments. If you need a dependable Virtual Assistant or Customer Support Specialist who can handle complex tasks with confidence—I’m here to help.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: 6 months - 1 year

Customer Support » Ecommerce » Amazon

Experience: 6 months - 1 year

Customer Support » Ecommerce » Shopify

Experience: 6 months - 1 year

Customer Support » Customer Service » Gorgias

Experience: 6 months - 1 year

E-Commerce » Order processing » Order Fulfillment

Experience: 2 - 5 years

Other Skills

Basic Information

Age: 27

Gender: Male

Website: Sign Up with Pro Account to View

Address: Taguig, Taguig

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I had this VA that I could turn things over to made it a lot easier”

Kyle Mckenna

SEE MORE REAL RESULTS

“My life has gotten so much better. It changed my life, and I know it can change yours”

- Lukas Rohler

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0502
Total Execution Time	0.0517

GET DATA

No GET data exists

MEMORY USAGE

1,622,336 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4607602

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0367 seconds) (Show)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0015	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4607602' LIMIT 1
0.0048	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4607602'
0.0017	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4607602'
0.0008	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4607602' AND `is_private` = 1
0.0013	`SELECT * FROM employment WHERE jobseeker_id = '4607602' AND hired > -1`
0.0009	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4607602' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0011	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4607602' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0008	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0016	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4607602'
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0.0009	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4607602'
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0010	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0008	`select * from teasers`
0.0009	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0010	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0010	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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CONFIG VARIABLES (Show)

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HTTP_CONNECTION	Upgrade
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HTTP_ACCEPT_LANGUAGE
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.103
HTTP_DNT

Kenneth

Customer Support

Overview

Profile Description

Top Skills

Customer Support » Email Support

Customer Support » Chat Support

Customer Support » Ecommerce » Amazon

Customer Support » Ecommerce » Shopify

Customer Support » Healthcare

Customer Support » Customer Service

Customer Support » Customer Service » Fraud detection

Customer Support » Customer Service » Gorgias

E-Commerce » Order processing » Order Fulfillment

Other Skills

Basic Information