Glaissa

Real-time analyst, Customer service Representative

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Overview

Looking for full-time work (6 hours/day)

at $3.33/hour ($480.00/month)

Bachelors degree

Last Active

April 3rd, 2026 (30 days ago)

Member Since

November 14th, 2025

Profile Description

In my previous roles, I worked as a Workforce Real-Time Analyst and a Customer Service Representative at Alorica. As a Workforce Analyst, I monitored call volumes, adjusted schedules, and created daily, monthly, and yearly reports. I also helped improve staffing efficiency and kept track of roster changes and attrition.
Before that, I worked as a Customer Service Representative where I handled calls, assisted customers with technical and account concerns, and supported new hires with training and service policies.
My relevant skills include real-time monitoring, workforce analysis, report creation, data handling, and strong Excel knowledge. I am also organized, detail-oriented, and able to solve problems quickly. I am comfortable using tools such as Microsoft Excel, Word, PowerPoint, Salesforce, Avaya, and HubSpot CRM.
These experiences have prepared me for roles that require data accuracy, reporting, and operational support.

Other Skills

Marketing » CRM » HubSpot CRM

Experience: 2 - 5 years

I use HubSpot to manage customer information and support workflows.

Marketing » CRM » Salesforce

Experience: 2 - 5 years

I use Salesforce for data retrieval, call logging, and customer-related tasks.

Web Programming » CMS » Avaya CMS

Experience: 2 - 5 years

I work with Avaya for call monitoring, queue tracking, and real-time updates

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: GENERAL TRIAS, CAVITE

Tests Taken: DISC
Dominance: 33%
Influence: 20%
Steadiness: 31%
Compliance: 16%

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”

Samori Coles

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“They are wonderful highly skilled people”

- Shepard Humphries

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BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0316
Total Execution Time	0.0334

GET DATA

No GET data exists

MEMORY USAGE

1,605,816 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4599019

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0157 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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Glaissa

Real-time analyst, Customer service Representative

Overview

Profile Description

Top Skills

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Time Management

Other Skills

Marketing » CRM » HubSpot CRM

Customer Support » Customer Service

Office and Administration » Attention to Detail

Office and Administration » Communication

Marketing » CRM » Salesforce

Web Programming » CMS » Avaya CMS

Basic Information