Renalyn

Customer Service Representative | Email, Chat & Phone Support

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($960.00/month)

Associates degree

Last Active

September 5th, 2025 (240 days ago)

Member Since

August 25th, 2025

Profile Description

Results-driven Customer Service Representative with more than 4 years of experience in voice, chat, and email support across telco, financial, retail and healthcare accounts. Skilled in handling high-volume inquiries, resolving complex issues, and delivering excellent customer experiences. Recognized for strong communication, problem-solving, and time management skills, with a proven ability to support teams and adapt in fast-paced environments.

Top Skills

Experience: 5 - 10 years

Diagnosing and resolving technical and account-related issues, creating tickets/cases, and providing step-by-step solutions.

Experience: 5 - 10 years

Handling inbound and outbound calls, live chat, and email support across telco, financial, Healthcare accounts.

Experience: 2 - 5 years

Processing sales orders, upselling, cross-selling, and providing product knowledge.

Other Skills

Experience: 5 - 10 years

Accurate entry of customer details, call notes, and report preparation.

Experience: 2 - 5 years

Ensures accuracy in handling customer accounts, financial transactions, and documentation.

Experience: 5 - 10 years

Assisting with billing inquiries, account investigations, refunds, and payment processing.

Experience: 5 - 10 years

Skilled at organizing tasks, meeting deadlines, and prioritizing urgent cases.

Experience: 6 months - 1 year

Experience with HubSpot, and ticketing system

Experience: 6 months - 1 year

Handling medical equipment authorization, insurance-related inquiries, and processing documentation.

Experience: 2 - 5 years

easily adjusts to new tools, processes, and account transitions (Telco, Healthcare, Financial, Retail).

Experience: 2 - 5 years

Ability to handle complex customer issues with calmness and find solutions efficiently and maintains professionalism even under high-pressure or escalated situations.

Experience: 2 - 5 years

Consistent attendance, dependable, and committed to meeting KPIs.

Basic Information

Age
28
Gender
Female
Website
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Address
Tests Taken
None
Government ID
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