Executive Virtual Assistant | Operations Manager | Business Operations Specialist
Results-driven Operations Manager with 11 years of BPO experience and 9 years of progressive leadership, promoted from Customer Service Representative to Operations Manager through consistent performance and leadership.
Experienced in managing 5 Team Leads, 2 Senior Representatives, and 60+ agents, driving operational excellence, improving customer experience, and achieving business goals. Skilled in executive support, calendar and
Key Achievements
• Increased sales volume by 20%
• Improved service attach rates by 25%
• Top Manager of the Month – November 2023
Reliable, highly organized, and proactive with a strong ability to manage priorities, solve problems, and support business growth. Seeking long-term remote opportunities as an Executive Virtual Assistant, Operations Manager, Operations Coordinator, Executive Assistant, or Business Operations Specialist.
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
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