Ken

Operations Team Leader | Workforce Analyst | Data Management Specialist

45 ID PROOF
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.73/hour ($1,090.91/month)

Bachelors degree

Last Active

July 30th, 2025 (276 days ago)

Member Since

July 30th, 2025

Profile Description

Results-driven professional with strong experience in BPO operations, real-time workforce management, and data processing. Proven ability to lead and coach teams to meet performance goals while optimizing workflows. Proficient in Google Sheets and Excel, with advanced skills in automation using Google AppScript to streamline reporting and operational tasks. Well-versed in statistics and data analysis, supporting data-driven decision-making. Adept at managing real-time queues, creating performance dashboards, and handling large data sets with accuracy and efficiency. Highly adaptable, tech-savvy, and committed to continuous improvement.

Top Skills

Experience: 2 - 5 years

I handle and organize large sets of data to support team operations and reporting. I clean, consolidate, and maintain accurate records using tools like Google Sheets and Excel. I also automate data tasks using Apps Script to save time and reduce errors, making daily workflows easier for the team.

I use Google Apps Script to build custom automations that simplify tasks and improve workflows for my team. My goal has always been to make the lives of my agents easier by reducing repetitive work and giving them more time to focus on performance. I’ve created scripts that automate: Real-time reporting and performance tracking in Google Sheets Email alerts for service level breaches or agent updates Schedule generators and shift templates Data cleaning, validation, and consolidation from multiple sources Integration with Google Calendar, Forms, and Gmail for seamless operations These automations helped reduce manual errors, saved hours of processing time each week, and improved overall team productivity. I enjoy finding new ways to optimize everyday processes using technology.

Other Skills

Basic Information

Age
26
Gender
Male
Website
Sign Up with Pro Account to View
Address
Tests Taken
None
Government ID
Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

SEE MORE REAL RESULTS

“They are wonderful highly skilled people”

- Shepard Humphries

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »

  BENCHMARKS  
Loading Time: Base Classes  0.0010
Controller Execution Time ( Jobseekers / Info )  0.1983
Total Execution Time  0.2064
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,550,608 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/info/4362372
  CLASS/METHOD  
jobseekers/info
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 29 (0.1348 seconds)  (Show)
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)