Results-driven professional with strong experience in BPO operations, real-time workforce management, and data processing. Proven ability to lead and coach teams to meet performance goals while optimizing workflows. Proficient in Google Sheets and Excel, with advanced skills in automation using Google AppScript to streamline reporting and operational tasks. Well-versed in statistics and data analysis, supporting data-driven decision-making. Adept at managing real-time queues, creating performance dashboards, and handling large data sets with accuracy and efficiency. Highly adaptable, tech-savvy, and committed to continuous improvement.
Experience: 2 - 5 years
I handle and organize large sets of data to support team operations and reporting. I clean, consolidate, and maintain accurate records using tools like Google Sheets and Excel. I also automate data tasks using Apps Script to save time and reduce errors, making daily workflows easier for the team.
Experience: 2 - 5 years
I use Google Apps Script to build custom automations that simplify tasks and improve workflows for my team. My goal has always been to make the lives of my agents easier by reducing repetitive work and giving them more time to focus on performance. I’ve created scripts that automate: Real-time reporting and performance tracking in Google Sheets Email alerts for service level breaches or agent updates Schedule generators and shift templates Data cleaning, validation, and consolidation from multiple sources Integration with Google Calendar, Forms, and Gmail for seamless operations These automations helped reduce manual errors, saved hours of processing time each week, and improved overall team productivity. I enjoy finding new ways to optimize everyday processes using technology.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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