Merwin

Customer Success, Account Executive, B2B Sales Expert

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $11.22/hour ($2,192.00/month)

Bachelors degree

Last Active

August 28th, 2026 (6 days ago)

Member Since

July 16th, 2025

Profile Description

Revenue-driven Sales and Account Management professional with 15+ years of experience helping global technology companies acquire customers, grow strategic accounts, and maximize customer lifetime value.

I specialize in full-cycle SaaS sales, account expansion, renewals, customer success, and consultative selling. Throughout my career, I have successfully partnered with businesses of all sizes from SMBs to enterprise customers, to deliver technology solutions that drive measurable business outcomes.

My ability to combine commercial strategy, technical expertise, and customer advocacy allows me to consistently exceed expectations in fast-paced, quota-driven environments.

Proven ability to drive customer acquisition, increase account value, improve retention, and generate recurring revenue across SaaS and technology organizations.

Key strengths include:
-Expertise in SaaS onboarding, training, and retention.
-Strong skills in account growth, renewals, and upselling.
-Proven ability to build trust with diverse stakeholders.
-Excellent troubleshooting and problem-solving capabilities.
-Technical knowledge in networks, systems, and software.
-Clear and empathetic communication with both business and technical users.
-Experience collaborating with cross-functional teams across global organizations.
-Commitment to delivering measurable value at every stage of the customer journey.

I am passionate about helping businesses succeed through strong partnerships and strategic support.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Extensive support experience at Dell Technologies and Concentrix.

Customer Support » SaaS

Experience: 2 - 5 years

Led onboarding and product adoption at Zoom.

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Strong experience across CSM and AE roles with long-term account ownership.

Other Skills

Marketing » Telemarketing » Inbound Sales

Experience: 2 - 5 years

Proven success in both inbound and outbound roles.

Marketing » Telemarketing » Outbound Sales

Experience: 2 - 5 years

Proven success in outbound roles.

Advertising » Ads Management

Experience: 2 - 5 years

Supported, optimized, and troubleshooted ad campaigns.

Customer Support » Sales Support » Account Retention

Experience: 2 - 5 years

Managed renewals at Dell; reduced churn risks as a CSM.

Customer Support » Sales Support » Account Acquisition

Experience: 2 - 5 years

Demonstrated ability to match solutions to customer needs.

Coaching » Training and Development

Experience: 2 - 5 years

Delivered training during onboarding phases.

Software » Network Administration » Network Troubleshooting

Experience: 1 - 2 years

Strong foundation from support roles; hands-on technical issue resolution.

Basic Information

Age: 43

Gender: Male

Website: Sign Up with Pro Account to View

Address: Bacolod City, Negros Occidental

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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Judy Bass

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- Travis OVAAnswers

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BENCHMARKS

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URI STRING

jobseekers/info/4322846

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0206 seconds) (Show)

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