Jonathan

Subject Matter Expert/Bilingual Customer Service / Healthcare Specialist/ Healthcar

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Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,090.91/month)

Associates degree

Last Active

July 8th, 2025 (300 days ago)

Member Since

July 8th, 2025

Profile Description

Subject Matter Expert
Bilingual Support (English and Spanish)
Support Agents in their real time complex matters
Support Agents to Close out their SALES.
Support Coaches and Respective Team in Process
Taking over the Calls if Necessary
Taking in Customer Escalation
Manages the Team in absence of coaches
Monitor Account's compliance and consistency on
process
Healthcare Specialist
Support Coaches and Respective Team in Process
Client Facing/ Touchbase
Support Leadership in Data Gathering, Reporting and
Analysis
Creates Work Instructions for multiple work types
Training New Hired Agents
Multi-Trained on different work types
Manages the Team in absence of coaches
Monitor Account's compliance and consistency on
process
Quality Assurance Analyst

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 2 - 5 years

Part of Being a Subject Matter expert is we have undergone Leadership Training to be able to assume the management jobs in BPO setting whenever there is a need to temporarily substitute

Office and Administration » Communication

Experience: 5 - 10 years

I am confident enough to speak fluently and respectfully with customers ,client, higher operations and almost literary with anybody on the floor.

Office and Administration » Communication » Spanish Bilingual

Experience: 2 - 5 years

I used to be a customer service agent for Bilingual Accounts like Direct TV and AT&T. Got promoted to become Subject Matter Expert in a short period of time due to the performance I deliver on the floor

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

I supported and trained agents for a Verizon chat support account

Office and Administration » Critical Thinking

Experience: 5 - 10 years

In my previous work we always need to find on how to improve the process. And its always crucial to use critical thinking in every steps we do since we are dealing with staffing. One wrong step can lead to a great impact with domino effect.

Human Resources » Staffing

Experience: 2 - 5 years

I am a Subject Matter Expert that overviews and support all departments from job order creation, credentialing, candidate validation, requirements submission, interview and onboarding process

Human Resources » HR Management

Experience: 2 - 5 years

Worked with Healthcare Staffing as Subject Matter Expert insuring we have the appropriate numbers of staff in each facility that we are partner with

Customer Support » Email Support

Experience: 2 - 5 years

Part of the healthcare staffing I used to support is replying and sending emails to Candidates, Recruiters, Vendor managers, account managers and Hiring managers.

Customer Support » Sales Support

Experience: 2 - 5 years

Worked as an agent and also Subject Matter Expert for U.S. customers trying to get Home Services like internet , phone and cable tv

Office and Administration » Data Analytics

Experience: 5 - 10 years

Part of being a Subject Matter Expert is to provide the Leadership with Data Analysis and recommendations

Office and Administration » Translation

Experience: 2 - 5 years

Checked the accuracy of translations from spanish to english email received before sending it to the right departments that needs to take care of the customer concern

Customer Support » Customer Service

Experience: 5 - 10 years

I am a consistent top agent before being promoted to become Subject Matter Expert

Office and Administration » AI Tools » ChatGPT

Experience: 2 - 5 years

We always use this tool in our previous account at healthcare staffing

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Part of being a subject matter is to quality check the works of the agent that we support

Office and Administration » Logical Reasoning

Experience: 5 - 10 years

In my previous work we always need to find on how to improve the process. And its always crucial to use logical thinking in every steps we do since we are dealing with staffing. One wrong step can lead to a great impact with domino effect.

Basic Information

Age: 46

Gender: Male

Website: Sign Up with Pro Account to View

Address: Quezon, Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0251
Total Execution Time	0.0266

GET DATA

No GET data exists

MEMORY USAGE

1,629,928 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4303967

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0136 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4303967' LIMIT 1
0.0020	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4303967'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4303967'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4303967' AND `is_private` = 1
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0.0002	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4303967'
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0.0005	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4303967' ORDER BY `jsct`.`rate` DESC
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4303967'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0002	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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