As an experienced customer service representative for almost 4 years, I already encountered 2 US-based accounts (Healthcare and Telco). I'm committed to helping clients breathe easier. I understand that when you hire a VA, you're not just outsourcing tasks, you're trusting someone to protect your time, energy and business-that's a big deal to me. I'm detail-oriented, communicate early and make sure things get done without needing a follow up. I want to be someone that you can rely on not just for today but long term.
Experience: Less than 6 months
Insurance verification; if services are covered by their insurance.
Experience: 2 - 5 years
Explains deductibles, monthly premium, product costs, processes payments and refunds, if necessary.
Experience: 2 - 5 years
Handling account inquiries and maintenance and HIPAA verifcation
Experience: 2 - 5 years
Makes sure to capture every important information the customer provides
Experience: Less than 6 months
Makes sure to document every detail what we have diacussed during the call/inquiry
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.