I am 22 years old and have been working for over 3 years as a dedicated professional with a strong background in customer service, financial analysis, and subject matter expertise. With hands-on experience as a Customer Service Specialist, Subject Matter Expert, Financial Specialist, and Rebate Analyst, I bring a well-rounded skill set and a commitment to delivering quality results. I take pride in being a fast learner who adapts quickly to new challenges, and I am always eager to expand my knowledge and grow in my role. I strive to be known as someone who is dependable, proactive, and always willing to learn.
Experience: 2 - 5 years
Handling customers inquiries through email
Experience: 1 - 2 years
I worked in a credit card company under the collection department for 6 months and was promoted to be a subject matter expert who helped agents with the inquiries to assist customers in resolving common issues related to credit cards and provide customers with personal financial counseling and lending services to put them in better financial situations when possible
Experience: 1 - 2 years
Scheduling a customer for an autoglass replacement
Experience: 6 months - 1 year
Basic knowledge in Salesforce, while working as a customer service specialist
Experience: Less than 6 months
Customer service handling omni chats for Autoglass replacement inquiries
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