JACQUELINE

Social Media Manager | Customer Support | Virtual Assistant

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Overview

Looking for part-time work (6 hours/day)

at $4.15/hour ($600.00/month)

BS.Psychology

Last Active

August 8th, 2026 (8 days ago)

Member Since

March 16th, 2017

Profile Description

Hi there! I’m Jaq, a reliable Social Media Manager, Customer Support Specialist, and General Virtual Assistant with 16 years of customer service experience. I help businesses build their online presence, manage customer relationships, and streamline daily tasks with creativity, efficiency, and attention to detail.

I specialize in:

Social Media Management - content creation, planning, scheduling, captions, hashtags, community engagement, and strategy.

Customer Support - email handling, inquiries, escalations, order returns, ticketing systems, and professional communication.

Virtual Assistance - inbox management, organizing files, data entry, research, calendars, spreadsheets, and reports.

I’m passionate about delivering quality results, maintaining strong client relationships, and bringing a positive, can-do attitude to every project.

Social Media Management Skills

- Content Creation
- Content Planning/Calendar
- Content Scheduling
- Analytics and Strategies
- Engagement
- Basic graphic design and reels

Customer Support & Administrative Skills

- Email & Chat
- Email Management
- Scheduling & Calendar Management
- Data Entry
- Lead Generation
- Web Research
- Document Preparation
- Database Management

Tools I Use and Am Familiar With

- Zoom, Teams, Skype, Slack, and ----------
- Trello and ClickUp
- Freshdesk, Punchpass, and Orizaba
- Google Workspace and Microsoft Office
- Canva and Capcut
- Meta Business Suite and Metricool
- Dropbox & Google Drive
- OpenAI and Gemini
- ----------

Looking for someone you can count on? I’m here to make your tasks easier and your business more organized. Send me a message and let’s collaborate!Your JACstacular VA,

----------

Top Skills

Marketing » Social Media Management

Experience: Less than 6 months

I manage and create social media content for both client brands and personal projects as part of my continuous learning and hands-on practice in social media management. My responsibilities include content planning, writing, and design using Canva, as well as scheduling, posting, and community engagement to build an active online presence. I conduct hashtag and keyword research, monitor analytics, and implement strategies to improve reach and audience interaction. Through these experiences, I’ve developed strong skills in content creation, engagement strategy, and data-driven social media growth, while maintaining consistent branding and authentic communication.

Customer Support

Experience: 10+ years

I handled customer inquiries, proposals, contracts, and service coordination with accuracy and professionalism. I managed field engineers' schedules, tracked service completion, and resolved client concerns via phone and email. I also maintained detailed reports and client databases to ensure efficient record-keeping and smooth daily operations. My dedication to service excellence and organized data management played a key role in building long-term client trust and loyalty.

Customer Support » Email Support

Experience: 10+ years

I’m skilled in providing professional, accurate, and timely email support to clients and customers. I handle inquiries, requests, returns, and issue resolutions with a focus on clarity, empathy, and efficiency. I’m experienced in using Freshdesk, Gmail, and other email management tools to organize incoming messages, prioritize responses, and maintain a smooth communication flow

Other Skills

Design » Graphic Design

Experience: 1 - 2 years

I enjoy creating simple and eye-catching designs using Canva. I make graphics that match the brand’s tone and message—whether for social media posts, marketing materials, or personal projects.

Office and Administration » Email Management

Experience: 10+ years

I manage emails with care and organization using Gmail and Freshdesk. I make sure every message is read, prioritized, and responded to on time—keeping communication smooth and the inbox neat and up-to-date.

Office and Administration » Administrative Support

Experience: Less than 6 months

Organized and detail-oriented professional with extensive experience in managing daily operations, coordinating field services, handling reports, proposals, and contracts, and ensuring smooth communication across teams. Skilled in email management, data entry, and documentation, with a strong background in customer service and virtual assistance to keep business operations running efficiently.

Office and Administration » Google Suite

Experience: 2 - 5 years

I’m experienced in using Google Workspace tools such as Docs, Sheets, and Drive for organizing data, creating reports, and managing daily tasks. I also use Google Calendar and Meet for scheduling and team coordination, ensuring smooth workflow and efficient collaboration.

Software » Databases » Database Management

Experience: Less than 6 months

Office and Administration » File Management

Experience: Less than 6 months

Basic Information

Age: 43

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pandacan Manila, NCR

Tests Taken: IQ
Score: 125: DISC
Dominance: 34
Influence: 11
Steadiness: 34
Compliance: 22: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0300
Total Execution Time	0.0314

GET DATA

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MEMORY USAGE

1,679,272 bytes

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URI STRING

jobseekers/info/422432

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0194 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

JACQUELINE

Social Media Manager | Customer Support | Virtual Assistant

Overview

Profile Description

Top Skills

Marketing » Social Media Management

Customer Support

Customer Support » Email Support

Other Skills

Design » Graphic Design

Office and Administration » Email Management

Office and Administration » Administrative Support

Office and Administration » Google Suite

Real Estate » Lead Generation

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Marketing » Social Media Management » Social Media Marketing

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Software » Databases » Database Management

Office and Administration » File Management

Basic Information