Armie

Healthcare Customer Service VA | Inbound/Outbound Calls

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Overview

Looking for full-time work (8 hours/day)

at $4.25/hour ($818.18/month)

Bachelors degree

Last Active

July 11th, 2026 (6 days ago)

Member Since

May 16th, 2025

Profile Description

Customer Service Representative with 4+ years of remote call center experience specializing in healthcare provider support, breach support, and online enrollment services. Skilled in handling inbound and outbound calls, resolving inquiries, and guiding customers through account activation and support processes with accuracy and empathy. Experienced in CRM systems, data entry, and remote communication tools, ensuring efficient documentation and compliance with quality standards.

Also experienced in appointment setting and lead qualification, handling inbound leads from online campaigns, addressing objections, and coordinating live transfers or scheduled appointments with financial specialists. Known for strong communication skills, adaptability, and performance in fast-paced, target-driven environments.

Top Skills

Customer Support » Phone Support

Experience: Less than 6 months

Breach Support Representative – Handled inbound calls assisting affected customers with online account activation and enrollment in free credit monitoring services. Guided users step-by-step through the activation process and addressed FAQs in a clear, professional manner.

Customer Support » Healthcare

Experience: 2 - 5 years

Provided inbound and outbound support to patients and insurance holders regarding claims, coverage, and authorization inquiries. Ensured compliance with HIPAA regulations and company privacy protocols when handling sensitive health information. Accurately documented all customer interactions using CRM tools. Assisted with claim resolution, benefit verification, and updating patient records. De-escalated difficult situations with professionalism, empathy, and active listening. Collaborated with internal teams to resolve issues efficiently and meet customer needs.

Other Skills

Marketing » Appointment Setting

Experience: Less than 6 months

Appointment Setter National Roofing Leads | June 2025 – Dec 2025 Conducted outbound calls to prospective clients to introduce roofing services and generate interest. Qualified leads by identifying customer needs, budget readiness, and service requirements to determine appointment eligibility. Scheduled appointments for qualified prospects and ensured smooth coordination with the sales team. Maintained accurate and up-to-date client information, call outcomes, and follow-up notes in the CRM system. Worked in a fast-paced, target-driven environment focused on lead conversion, customer engagement, and consistent daily call performance.

Basic Information

Age: 29

Gender: Female

Website: Sign Up with Pro Account to View

Address: Koronadal City, South Cotabato

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

SEE MORE REAL RESULTS

“They're not only loyal and hardworking, they're super detail oriented!”

- Travis OVAAnswers

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0417
Total Execution Time	0.0432

GET DATA

No GET data exists

MEMORY USAGE

1,592,440 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4173558

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0310 seconds) (Show)

0.0009	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0016	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4173558' LIMIT 1
0.0023	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4173558'
0.0016	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4173558'
0.0007	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4173558' AND `is_private` = 1
0.0008	`SELECT * FROM employment WHERE jobseeker_id = '4173558' AND hired > -1`
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0.0008	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0013	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4173558'
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0.0009	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4173558'
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0009	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0009	`select * from teasers`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0007	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0008	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0007	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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