Joshua

Digital Trust & Support Specialist|Content Moderation, Customer Experience, and

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Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

High school diploma

Last Active

July 2nd, 2026 (7 days ago)

Member Since

May 11th, 2025

Profile Description

Content Moderation with Behavioral Analysis, Customer Experience Optimization with CRM Tools, Risk & Policy Enforcement using AI-Powered Moderation Systems, and Community Trust Management in Global Digital Platforms.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

With over 3 years of experience in customer service and support roles, I’ve handled a wide range of client concerns through email, chat, and phone. I consistently delivered high-quality service by resolving booking issues, modifying reservations, and managing escalations with empathy and professionalism. My ability to handle irate customers, meet CSAT goals, and exceed performance metrics reflects my commitment to client satisfaction and operational excellence. I’m skilled in using customer support platforms, documenting interactions accurately, and providing clear, well-informed solutions that improve overall user experience.

Office and Administration » Attention to Detail

Experience: 5 - 10 years

Demonstrated strong attention to detail through accurate content evaluation, precise documentation, and consistent quality performance. In content moderation, I maintained a perfect 100% quality score while reviewing high volumes of user-submitted content. In customer service roles, I ensured that all customer concerns were thoroughly analyzed, documented, and resolved efficiently—avoiding errors and ensuring high satisfaction. My ability to spot inconsistencies, follow strict guidelines, and double-check information has consistently contributed to my team’s operational accuracy and compliance with company standards.

Office and Administration » Content Moderation

Experience: 2 - 5 years

With 4 years of hands-on experience as a Content Moderator, I specialize in evaluating user-submitted content to ensure alignment with platform policies, community standards, and regulatory guidelines. I consistently exceeded daily moderation targets by over 150% while maintaining a 100% quality score. My attention to detail, decision-making under pressure, and collaborative approach contributed to achieving top team rankings and driving process improvements that led to a 30% reduction in average handling time (AHT). I’ve also mentored new team members, helping improve performance and accuracy across our LOB.

Other Skills

Customer Support » Email Support

Experience: 2 - 5 years

Experienced in handling complex customer concerns through professional and well-structured email communication. I provided accurate, timely responses to user inquiries by thoroughly reviewing each case, identifying root issues, and offering clear, step-by-step solutions. Known for maintaining a polite and empathetic tone while managing high volumes of email tickets, I ensured customer satisfaction and met or exceeded quality and response time targets.

Office and Administration » Data Entry

Experience: 5 - 10 years

Experienced in accurate and timely data entry as part of both content moderation and customer support operations. I consistently documented customer interactions, case details, and content review outcomes using internal tools and CRM platforms. My ability to enter and organize data with precision contributed to smooth reporting, policy enforcement, and performance tracking. Known for minimizing errors and maintaining up-to-date records in fast-paced environments.

Office and Administration » Documentation

Experience: 5 - 10 years

Skilled in clear, consistent, and organized documentation of content reviews, customer interactions, and process updates. In my content moderation role, I accurately recorded case outcomes and flagged content for further review, ensuring compliance with platform standards. In customer service, I maintained detailed logs of support cases, enabling efficient follow-ups and issue resolution. My thorough documentation has supported quality audits, training processes, and team performance evaluations.

Office and Administration » Decision Making

Experience: 5 - 10 years

Proven ability to make sound, timely decisions in high-pressure environments, both in content moderation and customer service roles. As a content moderator, I assessed complex user-generated content and applied nuanced judgment to enforce platform policies without bias. In customer service, I resolved escalated issues and adapted solutions in real time, especially when handling irate customers or urgent booking changes. My decisions have consistently contributed to faster handling times, improved accuracy, and enhanced customer satisfaction.

Customer Support » Chat Support

Experience: 1 - 2 years

Proficient in delivering real-time support through live chat, addressing a wide range of customer concerns with speed, clarity, and professionalism. I consistently met performance metrics by resolving issues efficiently, managing multiple conversations simultaneously, and maintaining a positive tone. My ability to quickly assess situations and provide accurate information contributed to high customer satisfaction and reduced resolution times.

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: Antipolo, Rizal

Tests Taken: IQ
Score: 114: DISC
Dominance: 34%
Influence: 6%
Steadiness: 20%
Compliance: 40%: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

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- Atiba

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0282
Total Execution Time	0.0296

GET DATA

No GET data exists

MEMORY USAGE

1,615,384 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4166110

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0157 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0011	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4166110' LIMIT 1
0.0020	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4166110'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4166110'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4166110' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '4166110' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4166110' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4166110 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4166110 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4166110' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-07-09',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4166110'
0.0026	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0011	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4166110' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4166110'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0002	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4166110
csrf-token	1f03644f67245c7725a9de2b84452179

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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enable_query_strings
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log_file_permissions	420
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sess_time_to_update	300
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
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csrf_exclude_uris	Array ( )
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time_reference	local
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.73
HTTP_DNT