• Oversees day to day operations supervision 18 associates
• Implementation of leadership tactics to drive accuracy and quality of content moderation
• Accountable to overall team performance – quality, productivity, attendance, employee
retention and engagement
• Responsible for monitoring and ensuring that contents are properly restricted and
categorized based on policies
• Collaboration with Training and Quality – weekly calibrations and necessary up-skilling
• Weekly and monthly performance reviews with Operations Manager
• Close partnership with HR in implementing policies, driving accountability and timely
performance evaluation of associates and payroll accuracy
Experience: 5 - 10 years
Workday, Sprout
Experience: 5 - 10 years
Healthcare, Travel, Financial and Content Moderation
Experience: 2 - 5 years
Oversees day to day operations supervision 18 associates
Experience: Less than 6 months
Experience: 5 - 10 years
Supported Healthcare account dental and vision.
Experience: 2 - 5 years
Used to track performance
Experience: 5 - 10 years
Collaboration with Training and Quality – weekly calibrations and necessary up-skilling Weekly and monthly performance reviews with Operations Manager Close partnership with HR in implementing policies, driving accountability and timely
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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